Customer Experience Representative

Overview

Start your career with Enterprise! We are hiring immediately for a Customer Service Representative at the Williston Basin International Airport!

Get on the fast track to a more rewarding career with National Car Rental and Enterprise - teams that are committed to quality innovation, customer satisfaction, and employee development.

We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National, exciting careers and opportunities are made possible because how far you go is really up to you. It's a fast paced, people-oriented business thta offers incredible earning ptential and performance-based promotions.

The National/ brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This is a Full-Time position working 40 hours a week.

The position is located at the Williston Basin International Airport (XWA). Address is 1412 Jensen Lane, Williston, ND 58801

We Offer

• Competitive Compensation - This position has a starting wage of $20 / hour plus bonus/commission opportunities (potential for $12,000 in annual bonuses and commission).
• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development
  
  

The Available Schedule Is

• Monday - Friday 4pm - 12am
  
  

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
  
  

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High School Diploma or G.E.D. required
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• No drug or alcohol related convictions on driving record within the past 5 year (DUI/DWI)
• Must be at least 18 years old