What are the responsibilities and job description for the Student Records Processor position at Enterprise State Community College?
Position Summary
The Student Records Processor supports the College’s Student Records Office by performing essential office processing functions, including reviewing and processing a variety of student records requests, ensuring the accuracy and integrity of academic records for current and former students, and providing customer service by responding to inquiries via phone, email, and in person.
Salary Schedule: Appropriate placement on Salary Schedule E4 Grade 05 ($34,298 - $51,793) based on experience.
Essential Duties and Responsibilities
- Process Banner-related requests received from students, including form submissions via Dynamic Forms.
- Conduct inquiries and enter student information into the administrative software system as required.
- Assist with student registration each semester.
- Support the evaluation of student transfer credit as needed.
- Use the document imaging system to organize, maintain, and retrieve student records.
- Assist with processing student non-attendance and withdrawals each semester.
- Help develop and distribute student communications related to reminders and deadlines.
- Respond to inquiries received through the National Student Clearinghouse and Parchment transcript requests.
- Assist in responding to correspondence via email, mail, and in person from internal and external sources.
- Assist in reviewing, analyzing, and interpreting student records data and associated documentation as needed.
- Deliver excellent customer service, including courteous and timely written and verbal communication.
- Maintain and protect the confidentiality of documents, records, and other sensitive information.
- Perform other job-related duties as assigned by the Registrar or appropriate administrator.
This description is a general statement of required major duties and responsibilities performed on a regular basis. It does not exclude other duties as assigned.
Qualifications
- Bachelor’s Degree required
- 2-3 years of experience in records office, student services, enrollment services, educational support services, or similar office experience required.
- Experience preferred working with high-volume, fast-paced environment.
Application Procedures/Additional Information
Applicants must meet the minimum qualifications and must submit a complete application packet through the ONLINE application system (www.lawsonstate.edu). It is the sole responsibility of the applicant to ensure his or her application packet is completed. Application material may not be submitted by fax or email. No previous application files will be transferred for consideration for this position. If you have any questions regarding the application, please contact the Office of Human Resources at (205)929-3408.
A complete application packet consists of:
- Online application
- Cover letter
- A current resume
- Transcript(s) if applicable ( If employed, all official transcripts must be received in the Office of Human Resources prior to the employment start date.)
NOTE: APPLICATIONS WILL REMAIN ON FILE AND A PART OF THE APPLICANT POOL FOR 36 MONTHS
Applicants who fail to submit a complete application packet will not be considered. Before an offer is made, the top applicants must provide the following: Employment verification letter(s) from a current or previous employer detailing all relevant experience. Employment verification letters must include employment dates and job titles and be on official letterhead with an authorized personnel signature. Work experience verification from a current employer may be delayed until an official offer of employment has been made. Applicants must submit a written request to delay submission or work experience verification from a current employer. More than one position in the same job classification may be filled by the applicants for this position should another vacancy occur during the search process.
EEOC, E-VERIFY, AND BACKGROUND CHECK STATEMENTS:
Lawson State Community College is an Equal Opportunity Employer. It is the policy of the Alabama Community College System, including all postsecondary community and technical colleges under the control of the Alabama Community College System Board of Trustees, that no employee or applicant for employment or promotion, on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.
Lawson State Community College will make reasonable accommodations for qualified disabled applicants upon request.
In accordance with Alabama Community College System Policy and Guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check. Lawson State Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirm an employee's eligibility to work in the United States as required by the Department of Homeland Security.
ADDITIONAL INFORMATION:
Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet in order to be considered for this position. Complete application files must be received no later than the application deadline. Applicants who fail to submit all required information will be disqualified. Only applications received during the period of this announcement will be considered. Applicants must adhere to the College's prescribed interview schedule and must travel at their own expense. The College reserves the right to withdraw this job announcement at any time prior to awarding.
Salary : $34,298 - $51,793