What are the responsibilities and job description for the Retention Advisor position at Enterprise State Community College?
Position Summary
The Retention Advisor provides proactive, intrusive advising and case management to support student persistence, academic success, and completion. The Retention Advisor identifies students who may be at risk of attrition, develops individualized success plans, connects students with campus resources, and monitors student progress throughout the academic year. This position collaborates extensively with faculty, advisors, financial aid, admissions, and student support services to improve retention and graduation outcomes.
Appropriate placement on the Alabama Community College System salary schedule C3-3.
For more information about salary schedules, refer tohttps://www.coastalalabama.edu/human-resources/.
For any questions or additional information, please contact the Human Resources Department at hr@coastalalabama.edu.
Essential Duties and Responsibilities
At a minimum, the essential functions of this position shall include:
Student Success and Retention
- Provide proactive outreach to students identified as academically, financially, or personally at risk.
- Conduct regular follow-up meetings, phone calls, text messages, emails, and virtual appointments.
- Utilize intrusive advising techniques to encourage continued enrollment and completion.
- Document all student interactions within the institution's CRM (Target X).
Academic Monitoring
1. Monitor early alert reports, attendance concerns, and faculty referrals using Dropout Detective.
2. Review midterm grades and academic progress.
3. Assist students with academic recovery strategies.
4. Support students placed on Academic Warning, Probation, or SAP Warning.
5. Encourage utilization of tutoring, learning labs, and academic support services.
Enrollment Persistence
- Contact students who:
- Stop attending classes
- Withdraw
- Fail to register
- Miss financial aid requirements
- Have registration holds
- Have unpaid balances
- Assist students with re-enrollment processes.
- Work closely with Admissions and Advising to facilitate seamless registration.
Data Management and Reporting
- Utilize student success software (e.g., Dropout Detective, EAB Navigate, TargetX, CRM systems) to identify at-risk students.
- Maintain accurate records of outreach and interventions.
- Prepare reports on retention activities and student outcomes.
- Analyze trends and recommend strategies to improve persistence.
All positions at Coastal Alabama have the job responsibilities below:
- Handles sensitive information in a confidential manner.
- Maintains a highly professional attitude and demeanor at all times.
- Provides responsible, appropriate, and satisfactory leadership on campus and within the College.
- Communicates positively and professionally in all aspects of the position.
- Attends all employee meetings, College meetings, and professional development activities.
- Becomes thoroughly familiar with all pertinent state and national policies and comply with said policies.
- Serves on and provide information to college committees as needed.
- Complies with ACCS and College policies, as well as state and federal laws.
- Ensures the positive promotion of the College and integration of all campuses within the College.
- Is prompt and punctual in reporting for work, meetings, and office hours.
- Performs other duties as assigned.
Qualifications
Required Qualifications:
- Bachelor's degree from an accredited institution.
- One (1) to three (3) years of experience in advising, counseling, student services, admissions, retention, or related higher education field.
- Excellent interpersonal and communication skills.
- Strong organizational and problem-solving abilities.
- Ability to manage multiple student cases simultaneously.
- Proficiency with Microsoft Office and student information systems.
Knowledge, Skills, and Abilities
- Knowledge of student development theory and retention strategies.
- Strong advising and coaching skills.
- Excellent customer service orientation.
- Ability to build rapport with diverse student populations.
- Ability to interpret academic records and institutional policies.
- Strong written and verbal communication skills.
- Ability to maintain confidentiality under FERPA.
- Strong organizational, analytical, and time management skills.
- Ability to work independently while collaborating across departments.
Application Procedures/Additional Information
APPLICATION PROCEDURES:
A complete application packet consists of the following:
- A completed online application form.
- Current resume’ showing education degrees earned and complete employment history.
- Copies of transcripts from all colleges attended where required degrees were conferred. Degree(s) must be posted on transcripts. Official copies will be required if employed with the institution.
Applicants must meet the minimum qualifications as indicated in this vacancy announcement and must submit a completed application packet in order to be considered for an open position.Applications that do not have the required attachments are considered incomplete and will be immediately rejected. In addition, only completed applications received during the period of this vacancy announcement will be considered.
All applicants are required to apply on-line for job opportunities. To apply on-line, go to http://www.coastalalabama.edu/employment/ and
Salary : $30,300 - $45,236