Helpdesk Technician (part-time)

Position Summary

The IT Helpdesk Technician is responsible for providing support for faculty, staff and students across all college campuses by responding to helpdesk inquiries in person and via email, phone call, or digital ticketing system.

Essential Duties and Responsibilities

1. Provide help desk/technical support for college faculty, staff, and students.

2. Organizing and maintaining the appearance of the IT workspace and parts room.

3. Perform clerical duties for office administration.

4. Coordinate resolution of software and hardware problems with Information Technology staff.

5. Prepare old hardware and software for the bid-sale process.

6. Receive freight deliveries and notify the recipients.

7. Maintain records/logs of repairs and fixes and maintenance schedule.

8. Perform other duties as assigned by the Director of Information Technology/President.

Knowledge, Skills and Abilities:

1. Ability to work flexible hours as needed.

2. Effective oral, auditory and written communication skills are required.

Qualifications

• High school diploma

• Two (2) years of work experience in computer information systems providing end-user support for multiple platforms and software programs
• Associate’s degree or higher from a regionally accredited college or university
• Industry-recognized certification(s) in application software, programming, website design/maintenance, networking, or other relevant area of computer information systems work
• Outstanding organizational, time-management, and communication skills
• Excellent diagnostic and problem solving skills

Application Procedures/Additional Information

• Completed ESCC Application for Employment
• Current resume
• Copy of transcript showing degree and date conferred
• A cover letter of application specifically detailing and relating the applicant’s education, and experience to the qualifications, duties, and responsibilities of the position.

NOTE: Statements included in this description are intended to be representative of the duties and responsibilities of this job and are not to be interpreted as being all inclusive. The employee may be assigned other duties that are not specifically included.

Please note: Employment is contingent upon employer verification of work experience. Applicants must provide documentation of the required work experience if an offer is made.

Only applicants who meet the required qualifications and submit a complete application packet by the deadline will be considered. Applications submitted by fax, email, mail, or hand delivery will NOT be accepted. All applications become the property of ESCC. Requests for copies of application materials, including transcripts, will be denied.

Applicants must adhere to the College’s prescribed interview schedule and must travel at their own expense.

In accordance with Alabama Community College System policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon receipt of a clearance notification from a criminal background check. Enterprise State Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employee's eligibility to work in the United States as required by the Department of Homeland Security. Enterprise State Community College is an Equal Opportunity Employer. It is the policy of the Alabama Community College System, including all postsecondary community and technical colleges under the control of the Alabama Community College Board of Trustees, that no employee or applicant for employment or promotion, on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Enterprise State Community College will make reasonable accommodations for qualified disabled applicants or employees.

The College reserves the right to withdraw this job announcement at any time prior to the awarding. More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.

Enterprise State Community College application for employment form is available at www.escc.edu and should be submitted online.