IT Asset Management Technician – TS

Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring an IT Asset Management Technician for an exciting opportunity.

Job Description and Responsibilities

The successful candidate will be a key member of a team providing direct support to Headquarters Air Force (HAF), the Office of the Secretary of War (OSW), and the Joint Chiefs of Staff (JCS). This role operates in a fast-paced, challenging, and rewarding environment where the senior leaders and national defense missions require that operations never fail.

You will be responsible for the complete lifecycle management of thousands of critical IT assets, ensuring perfect accountability and operational readiness in one of the nation's most secure facilities. This is not a standard logistics role; it is a high-visibility position requiring exceptional attention to detail, professionalism, and the ability to operate within stringent security protocols. The position requires excellent customer service skills and technical ability. Experience operating in a Government or Military culture is preferred.

Required Knowledge, Skills and Abilities (KSA)

• Full Lifecycle Asset Management: Meticulously maintain an inventory tracking system of over 8,000 IT assets supporting the National Military Command Center (NMCC) and associated Pentagon offices located in and around the National Capital Region.


• End-to-End Coordination: Manage all stockroom operations, including receiving, asset tagging, secure storage, and proper disposal of equipment according to strict government guidelines.


• Reporting and Analysis: Generate and deliver detailed asset inventory reports for critical infrastructure, including laptops, desktops, printers, telephone switches, multimedia devices, and servers.


• Stakeholder Support: Serve as a primary point of contact for asset management, providing a high level of customer service to leadership and technical teams within the NMCC, OSW, and JCS.


• High-Stakes Inventory Control: Perform regular, in-person physical inventory of assets located within the NMCC and the executive offices of the Secretary of War, Joint Chiefs of Staff, and office in and around the National Capital Region.


• Secure Logistics: Process equipment returns and repairs in accordance with program budgeting guidelines and handles the secure delivery of equipment as needed.


• Compliance and Security: Adhere to all SCIF security policies and practice Two-Person Integrity (TPI) for the handling of classified materials and sensitive equipment.

Desired KSA

• Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations


• Candidate must communicate effectively with team members, team lead, management, and government customer


• Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision

Minimum Training, Education, and Certifications

• High School & 2-4 years of experience


• Education and experience requirements may be substituted with:
  
  
  
  • An associate's degree and no experience.
  
  
  • 3 - 5 years of intensive and progressive experience demonstrating the required proficiency levels related to task.
  
  
  
  


• Must be able to pass all required customer-mandated security and drug screenings


• Direct experience working within the Pentagon, a military command center, or a similar high-security DoD/IC environment.


• Demonstrated familiarity with SCIF security procedures and the handling of classified IT equipment.


• Experience with specific IT asset management systems (e.g., ServiceNow, Remedy, Sunflower, or other enterprise-level inventory software).


• Knowledge of ITIL principles for IT Asset Management (ITAM)

Minimum Clearance

• Top Secret with SCI Eligibility

Physical Requirements

• Ability to lift up to 50 lbs.


• Required to stand, walk and sit; communicate verbally both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.


• Physical demands associated with this position include extensive walking (including stairs) throughout offices and between buildings. May require use of public transportation, personal or Government vehicle to drive to local and/or remote office locations

Additional Requirements

• Other duties as assigned

ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.