What are the responsibilities and job description for the Field Support Engineer position at Enterprise Solutions Inc.?
Title - Field Support Engineer
Location - Avon Lake, Ohio 44012
Primary Skills
Hardware & Software Support
Installation, configuration, and repair of Windows and Mac workstations
Troubleshooting operating systems and application software (Office apps, Outlook, Teams, OneDrive)
Networking & Infrastructure
Mounting servers, switches, patch panels into racks
Basic networking setup and maintenance
Customer Interaction & Documentation
Guiding users through installations and configurations
Creating technical documentation and maintaining service logs
Secondary Skills
Security & Device Management
FileVault encryption/decryption
Mobile Device Management (MDM) for Outlook, Teams, Microsoft Authenticator
Enterprise Tools & Services
Basic Office 365 services, Active Directory, user login methods
Ticket handling for incidents/service requests (INC, SR)
Familiarity with ticketing tools like ServiceNow (SNOW) and JIRA
Peripheral & Automation Knowledge
Printers, scanners, and office automation products