Change Management Specialist

Role: Change Management Lead

Location: Chicago, IL - Hybrid

Duration: 6-12 Months (with possible extension)

Role Summary:

The CRM Change Management Lead will spearhead organizational change initiatives tied to the rollout and optimization of CRM platforms e.g. Microsoft Dynamics 365 Salesforce This role is pivotal in driving user adoption minimizing resistance and ensuring business continuity across sales service and marketing functions the ideal candidate will be a strategic thinker with hands on experience in CRM enabled transformation stakeholder engagement and change enablement across enterprise environments

Key Responsibilities:

Strategy Planning:

• Develop and execute CRM specific change management strategies aligned with business goals
• Conduct change impact assessments and readiness evaluations across business units
• Define success metrics and track adoption utilization and proficiency

Stakeholder Engagement:

• Build and manage a Change Agent Network across sales service and IT teams
• Partner with executive sponsors program managers and platform owners to align change efforts
• Facilitate workshops and governance forums to drive alignment and resolve resistance

Communication Enablement:

• Design and deliver targeted communication plans and training programs
• Create CRM onboarding journeys tailored to different user personas
• Ensure consistent messaging across channels and geographies

Monitoring Reporting:

• Track and report on change KPIs including adoption rates feedback loops and business impact
• Maintain dashboards and readiness reports to inform leadership and guide interventions
• Document all change activities and maintain audit ready records

Required Qualifications:

• Bachelor’s degree in business organizational development or related field Masters preferred
• 10 years of experience in change management with 5 years focused on CRM implementations
• Certifications PROSCI PMP CCMP or equivalent.