Lighting Controls Field Service Technician

Enterprise Lighting & Control is hiring a Lighting Controls Field Service Technician to join our team. As the recognized leader in commercial, industrial, and institutional lighting in Wisconsin and Upper Michigan, Enterprise is experiencing rapid growth in a dynamic market and has an immediate need to expand our Service and Support team.

Essential Duties and Responsibilities

·        Configure software and hardware to control lighting systems according to project requirements and the approved sequence of operations. 

·        Diagnose and resolve technical issues with existing systems and perform preventative maintenance to ensure functionality. 

·        Provide technical assistance, user training, and general support to clients and colleagues to ensure proficiency with the installed systems. 

·        Work with electrical contractors, facility managers, and other stakeholders to ensure proper installation and integration of lighting control systems. 

·        Create and maintain field reports. 

·        Recommend potential service enhancements or modifications for system improvements

·        80% jobsite work/travel; primarily Central and Northern Wisconsin with occasional work in the Michigan Upper Peninsula. 20% home office time for scheduling, reporting, and customer follow‐up

·        Other related duties as assigned

Required Skills & Qualifications

·        Understanding of electrical concepts (voltage, current, relays), IT networking, and the hardware and software components of lighting control systems. 

·        Ability to interpret electrical plans, wiring diagrams, and lighting RCPs

·        Regular computer use, including navigating Graphical User Interfaces (GUIs) for software applications. 

·        Strong focus on customer satisfaction with excellent interpersonal and communication skills for interacting with clients, contractors, and internal teams, both in person and in writing. 

·        Effective problem-solving techniques for troubleshooting complex technical issues. 

·        Ability to resolve conflicts under pressure with consideration and understanding.

·        A high level of self-accountability, attention to detail, and overall work ethic.

Key Attributes

·        The ability to work effectively and manage tasks independently. 

·        Eagerness to learn new technologies and stay updated on evolving industry trends and product offerings. 

Benefits include:

• Paid Holidays
• Paid Vacation
• Paid Birthday
• Health, Dental, Vision, Life, Long Term Disability Insurance
• 401(k) Profit Sharing Plan
• Hybrid Work Schedule

Email cover letter and resume to: dhodges@enterpriselighting.com