ServiceNow Technical Functional Consultant

Role Overview

A ServiceNow Technical Functional Consultant acts as both a technical implementer and a business process advisor. You’ll design, configure, customize, integrate, and maintain ServiceNow modules, ensuring they align with client needs and best practices.

Key Responsibilities

· Requirement Gathering & Analysis
Engage with stakeholders to collect and document functional and technical requirements. Translate these into user stories, acceptance criteria, and test plans.

· Solution Design & Configuration
Configure ServiceNow modules (e.g., ITSM, HRSD, ITAM, GRC, Finance & Supply Chain) using out-of-the-box capabilities, forms, workflows, notifications, SLAs, catalog items, and dashboards. ,

· Workshops & Stakeholder Facilitation
Lead design and process workshops to analyze current and future-state processes. Conduct gap analysis and recommend improvements. , ,

· Deployment & Support
Assist with deployment, code migration, issue triage post-implementation, and ongoing support including enhancements and bug fixes. ,

· Documentation & Training
Create business requirement documents, system design specs, user guides, and deliver training for system users and administrators. ,

· Integration & Data Migration
Plan and execute integrations with external systems (ERP, HRIS, CMDB), data extraction/migration, and maintain data integrity. ,

· Governance & Best Practices
Ensure solutions adhere to ServiceNow best practices focused on configuration over customization, platform standards, coding guidelines, and ITIL principles.

· Client Relationship Management
Serve as the key technical advisor, guiding clients to leverage standard capabilities, improve processes, and optimize ROI. Provide continuous feedback to product teams.

Required Skills & Qualifications

· ServiceNow Expertise
Hands-on experience with multiple ServiceNow modules such as ITSM, HRSD, ITAM, GRC, and Finance & Supply Chain solutions.
Certifications like CIS-Systems Administrator, Certified Implementation Specialist (ITSM, HRSD, ITAM, etc.).

· Technical Proficiency
Advanced knowledge of JavaScript, ServiceNow Scripting, APIs (REST/SOAP), UI Policies, and Integration techniques.

· Functional & Analytical Acumen
Strong understanding of business process mapping, workflow optimization, and ITIL. Excellent analytical and problem-solving capabilities.

· Communication & Stakeholder Management
Exceptional verbal and written communication skills to work with technical and business audiences; workshop facilitation experience.

· Consultative & Client-Centric
Experience in a client-facing consulting role, delivering guidance, training, and continuous value. CNX (client outcomes advisor).

· Project Delivery & Methodologies
Familiarity with Agile/Scrum SDLC. Capability to oversee development, testing, delivery pilots, and post-launch support.

· Desired Additional Skills
Knowledge of performance analytics, AI integration, and emerging ServiceNow features.

Typical Qualifications & Experience

• Bachelor’s degree in computer science, Information Systems, Engineering, or related field.
• 7 years in ServiceNow implementation and consulting roles
• Relevant ServiceNow certifications (CIS, Implementation Specialist).
• Proven track record in leading or contributing to full life-cycle ServiceNow projects.

What You’ll Deliver

• Best-practice-driven, scalable ServiceNow solutions tailored to client needs
• High client satisfaction through effective collaboration, training, and support
• Reusable assets, documentation, and knowledge transfer for long-term value
• Continuous feedback loop to enhance both client outcomes and product evolution

Job Type: Contract

Expected hours: 40 per week

Work Location: Hybrid remote in Tarrytown, NY 10591