Resident Service, Sr. Associate, Onsite- College Parkway, Greens of Hammonds Lane, PV Furnace, & PV Severna Park

Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $80.9 billion and created 1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands – all to make home and community places of pride, power and belonging.

Join us at enterprisecommunity.org

Working at Enterprise

At Enterprise, you’ll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You’ll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you’re valued and supported in your growth journey.

Enterprise offers career opportunities in our offices across the country with an exceptional benefits package.

Job Description Summary

Participate in the development, organization, and execution of activities associated with Resident Services Department for the purpose of providing programs, activities, and services that improve the quality of life for the Residents of the Community.

The Resident Service, Sr. Associate will work onsite and support the College Parkway, Greens of Hammonds Lane, PV Furnace, & PV Severna Park communities.

Job Description

• Identify, plan, market, organize and conduct a variety of resident programs, activities and services.
• Provide excellent customer service while achieving or exceeding the company’s goals and objectives.
• Ensure that the resident services offered comply with all company policies and requirements as provided by the Resident Service, Sr. Associate.
• Provide general case management (including intake) and referral services for all residents needing such assistance.
• Implement and execute the Resident Service Plan.
• Maintain a directory of dependable and affordable service providers for commonly needed services.
• Provide feedback on the effectiveness of resident services programs at the community level to the Resident Services Associate along with suggestions for improvement.
• Work closely with the Resident Association (where applicable) and individual residents to deliver activities that meet social, health, and recreation needs.
• Develop and maintain relationships with appropriate social service agencies and local government agencies in order to create partnerships which support strong resident programming.
• Maintain strict adherence to the federal Fair Housing Act, which prohibits "any preference, limitation, or discrimination because of race, color, religion, sex, handicap, familial status, or national origin, or intention to make such preference, limitation or discrimination."
• Develop and maintain a monthly newsletter and activities calendar.
• Ensure proper documentation is being maintained at the site in accordance with all applicable requirements of regulatory agencies.
• Ability to access all areas of the community.
• Other duties as assigned.
  
  

Supervisory Responsibilities: This position has no supervisory responsibilities.

Essential Skills, Experience And Talents

• Experience working with special needs populations including seniors, people with disabilities, and low- income populations.
• Ability to work with culturally diverse populations.
• Ability to work independently and under own initiative.
• Proficient working knowledge of and ability to advocate, organize, problem solve, and provide results for the elderly and people with disabilities.
• Proficient knowledge of Microsoft Office Suite.
• High School Diploma or G.E.D.
• Possess and maintain a valid in-state driver’s license.
  
  

Physical Demands And Work Environment

• The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of the job, the associate is often required to read, write, stand, walk, sit, use hands to finger, handle, or feel objects, tools, controls, reach with hands, and arms, balance, stoop, kneel crouch, talk, and/or hear. An individual in this position will be required to lift or carry weight up to 25 lbs.
• While performing the duties of this job, the associate is exposed to minimal to moderate noise. The associate may be required to work extended periods of time at a computer terminal. The associate occasionally works in outside weather conditions and is occasionally exposed to wet, hot, humid, and/or extreme cold conditions.
  
  

Total Rewards At Enterprise

• You will be working with a group of talented professionals who are motivated by serving the community and addressing the need for affordable housing. Enterprise offers a comprehensive total rewards package for you and your family.
• The base salary range for this role is $62,000/year to $65,000/year depending on level of skills and experience.
• The salary range for this position is represented by the low and high end of the range for the amount to be paid for the position. Salaries paid at Enterprise will vary based on factors that may include skills, education, location, experience, and performance. The salary range is just a part of the total rewards package provided to employees at Enterprise, and other rewards may include annual performance bonuses and generous paid leave programs.
• At Enterprise, our benefits form a major component of our total rewards package. Benefits include dental, health, and vision care plans, as well as family-building benefits, such as adoption and surrogacy support. Enterprise allows flexible work arrangements to promote a better work-life balance. We offer health advocacy, EAP, and mental health benefits. We round out our total rewards package by offering financial education, wellness programs, and auto-enrollment in the company's 401(k) plan with employer matching contributions. Finally, you will have learning and development opportunities, including tuition reimbursement for job-related courses and certifications. Thank you for your interest in joining the Enterprise team in our effort and commitment to serve others.