Admissions & Intake Coordinator

Status: Full-Time, Non-Exempt

Department: Admissions

Location: Van Alstyne, TX

Reports To: Director of Admissions

Schedule: Variable, including evenings, weekends, and holidays as needed

Position Summary

Enterhealth is a nationally recognized leader in dual diagnosis and trauma-informed addiction treatment, dedicated to helping individuals achieve lasting recovery through compassionate, evidence-based care. Located on a private 43-acre ranch-style campus in North Texas, Enterhealth Ranch provides a serene, recovery-focused environment where patients and families are supported by a culture of clinical excellence, innovation, and compassion.

The Admissions & Intake Coordinator serves as one of the first points of contact for prospective patients, families, referral sources, and healthcare professionals. This position is responsible for coordinating the admissions process from the initial inquiry through admission while delivering exceptional customer service, compassionate communication, and administrative excellence.

The ideal candidate is organized, detail-oriented, compassionate, and thrives in a fast-paced healthcare environment.

Why Team Members Choose Enterhealth

• Work for a nationally recognized leader in addiction and mental health treatment.
• Collaborative, supportive, and mission-driven culture.
• Beautiful 43-acre ranch-style campus designed to promote healing and recovery.
• Opportunity to make a meaningful difference in the lives of patients and families.
• Professional development and career advancement opportunities.
• Competitive compensation and comprehensive benefits package.
  
  

Primary Responsibilities

• Serve as the first point of contact for prospective patients, families, referral sources, and healthcare professionals.
• Answer incoming admissions inquiries with professionalism, empathy, and urgency.
• Conduct intake interviews to obtain clinical, demographic, financial, and insurance information.
• Coordinate the admissions process from initial inquiry through patient arrival.
• Verify insurance benefits and obtain required documentation.
• Schedule assessments and coordinate admission logistics.
• Educate patients and families regarding Enterhealth's programs, services, and admission requirements.
• Collaborate with physicians, therapists, nursing, utilization review, business office, and clinical staff to facilitate timely admissions.
• Maintain accurate and timely documentation within the electronic medical record (EMR) and admissions systems.
• Maintain confidentiality while complying with HIPAA, Joint Commission standards, and organizational policies.
• Develop and maintain positive relationships with referral sources and healthcare professionals.
• Assist with departmental reporting, administrative duties, and special projects as assigned.
  
  

Qualifications

• Associate's or Bachelor's degree preferred; equivalent healthcare experience will be considered.
• Minimum of two years of experience in healthcare admissions, intake coordination, business development/liaison, preferred
• Behavioral health or addiction treatment experience is strongly preferred.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Exceptional organizational and time-management skills.
• Ability to multitask while maintaining attention to detail.
• Proficiency with Microsoft Office and electronic medical record systems.
• Strong critical-thinking and problem-solving skills.
• Professional demeanor with the ability to handle confidential information.
  
  

Preferred Qualifications

• Experience with insurance verification and benefit coordination.
• Knowledge of behavioral health or substance use disorder treatment.
• Familiarity with medical terminology.
• Experience using CRM or admissions software.
• Bilingual (English/Spanish) is a plus.
  
  

Key Competencies

• Compassion and empathy
• Professionalism
• Customer service excellence
• Strong communication skills
• Organization and attention to detail
• Teamwork and collaboration
• Adaptability
• Integrity and confidentiality
• Critical thinking and sound judgment
  
  

Why This Position Matters

The Admissions & Intake Coordinator often provides a prospective patient's first impression of Enterhealth. Every interaction represents an opportunity to offer hope, compassion, and guidance to individuals and families seeking treatment. This role is instrumental in creating a seamless admissions experience while supporting Enterhealth's mission of helping individuals achieve lasting recovery.

Join Our Team

If you are passionate about helping others, enjoy building meaningful relationships, and are committed to delivering exceptional service during one of the most important moments in a patient's recovery journey, we encourage you to apply.

Enterhealth is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.