Senior Technical Training Specialist

Job Title: Senior Technical Training Specialist

Work Place Flexibility: Onsite

Legal Entity: Entergy Services, Inc.-ESI (OLD)

Job Summary/Purpose

The training specialist will work with field personnel to understand and analyze performance needs to determine appropriate training solutions.Provide safety, operations and maintenance training services to Power Generation personnel and solicit and respond to trainee needs.Training services include development of training courses, teaching courses, communicating with customers to define and prioritize their needs, and developing plans and initiatives to meet customers' needs.Responsible for the administration all phases Analyze, Design, Develop, Implement and Evaluate (ADDIE) in the Systematic Approach to Training (SAT) process.

Job Duties/Responsibilities

• Conduct needs and performance analysis to develop the basis for new curriculum development or for updating existing curricula for Power Generation operations, maintenance, and other technical personnel.
• Research and analyze operational, maintenance, and other technical training needs through surveys, interviews with employees, focus groups, or consultations with managers, instructors, or customer representatives.
• Work with customers to determine needs and priorities and develop plans and initiatives to meet customer needs related to maintenance and other technical training for the Power Generation organization.
• Develop or update training courses and certification processes for new and existing operations, maintenance, and other technical personnel in Power Generation.
• Apply A.D.D.I.E. or other development models as required for all course development projects and maintain course history information.
• Develop and edit classroom training materials and provide input into overall training content in order to deliver the most relevant training to meet training needs.
• Oversee, schedule, deliver, teach and/or facilitate multi-skilled training courses, including control room simulator training on CCCT, Operating Fundamentals of CCCT, Instrumentation, Electrical, and Mechanical maintenance practices.
• Apply evaluation models (such as Kirkpatrick's model of evaluation) to assure the highest level of training effectiveness and analyze existing training delivery to determine the appropriate method for future delivery.
• Actively solicit feedback on programs and updates as needed; improve training initiatives to enhance learning effectiveness.
• Solicit and respond to feedback regarding content, delivery, and training department processes related to training delivery.
• Obtain technical reviews from content owners and ensure the accuracy of revisions to provide customers with the highest quality technical materials.
• Collaborate with business partners to review and update Training Procedures, Operating Procedures, Maintenance Procedures, and other documents as requested; also develop and manage a technical documentation plan for each project outlining deliverables, due dates, and launch requirements.
• Participate in continuous improvement of technical writing processes and systems (e.g., content management) to ensure quality, compliance, and reliability of technical publications.
• Work with minimal supervision to complete all work on schedule and within budget.

MINIMUM REQUIREMENTS

Minimum Education Required for the position

• High school diploma required, or equivalent.

Desired

• Associate degree in Process Technology

Minimum Experience Required for the position

Multi Skilled Tech Training Specialist

• 6 years of power generation or other industry experience with the ability to deliver, produce and develop training course material without a degree, or
• 5 years of experience with a degree

Multi Skilled Tech Training Specialist, Sr

• 8 years of power generation or other industry experience with the ability to deliver, produce and develop training course material without a degree, or
• 5 years of experience with a degree

Multi Skilled Tech Training Specialist, Sr Staff

• 12 years of power generation or other industry experience with the ability to deliver, produce and develop training course material without a degree, or
• 5 years of experience with a degree

Minimum Knowledge, Skills, and Abilities Required

General / Core Skills

• Ability to travel up to 75% to support field locations in Texas, Arkansas, Mississippi, and Louisiana
• Able to effectively communicate in various mediums and styles
• Strong interpersonal skills; ability to integrate seamlessly into diverse teams
• Working knowledge and/or ability to learn to work with a LMS and SharePoint

Operations Skills Required

• Combustion Turbine and associated auxiliaries
• Generator and associated auxiliaries
• CCCT knowledge and associated equipment
• Understanding of the physical properties of steam as it relates to the Power Generation industry

Maintenance Skills Required

Candidate must possess skills in one of the following disciplines in addition to Operations Skills:

Instrumentation and Controls

• Proficient in installation, calibration and troubleshooting of various types of industrial process instruments and control system integration

OR

Electrical

• Proficient in high, medium, and low voltage power and control system installation, maintenance and troubleshooting of various electrical power and control switchgear, power distribution centers and motor control centers and associated electrical equipment

OR

Mechanical

• Proficient in the installation, operation and maintenance of various pumps, valves, combustion turbines, steam turbines, compressors, and other associated mechanical equipment
• Welding skill set highly desired

Preferred (for certain roles)

• Familiarity with Adobe suite products and similar word processing and desktop publishing tools
• Experience in content management and/or revision control
• Experience with print, web-based, and electronic delivery of documents
• Ability to understand, interpret and organize technical manuals and data
• Experience writing operating procedures, technical manuals, and/or product-oriented documentation

Primary Location: Louisiana - West Monroe Louisiana : West Monroe

Job Function: Professional

FLSA Status: Professional

Relocation Option:

Union description/code: NON BARGAINING UNIT

Number of Openings: 1

Req ID: 122800

Travel Percentage: 25% to 50%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

Working Conditions

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.