IT Service Delivery Specialist

IT SERVICE DELIVERY SPECIALIST

ENTACT is a premier national provider of environmental, civil, and geotechnical construction services. We directly self-perform environmental remediation and geotechnical construction work, using in-house personnel and equipment resources. ENTACT’s roster is comprised of seasoned project managers, field engineers, technical and regulatory professionals, certified safety professionals, certified quality control managers, equipment operators, field mechanics, and technicians, with diverse capabilities and experience. Established in 1991, ENTACT has been consistently named to ENR’s “Top 200 Environmental Firms”, has been the recipient of numerous National Safety Council awards, and has successfully and safely completed over 3,000 projects. ENTACT has numerous regional offices and project sites across the United States. We are well positioned to serve our clients nationwide.

ENTACT is actively seeking an IT Service Delivery Specialist for our Westmont Office. This position will follow a hybrid work schedule with a combination of in-office and remote work. The salary range of this position is $75,000/yr. - $85,000/yr. commensurate with experience.

Position Summary

The IT Service Delivery Specialist is a dynamic, hands-on role responsible for providing both Tier 1 and advanced technical support. This position ensures seamless IT operations by troubleshooting and resolving hardware, software, networking, and system-related issues while maintaining a strong focus on user satisfaction, system reliability, and operational efficiency. The IT Service Delivery Specialist plays a critical role in both day-to-day support and strategic IT initiatives. Occasional after-hours or weekend work may be required for critical issues or project rollouts. The work may be remote, on-site or hybrid depending on organizational needs.

Essential Job Functions

• Serve as the first point of contact for IT support while also resolving escalated, complex technical issues.
• Troubleshoot and resolve complex hardware and software problems, including desktops, laptops, mobile devices, printers, and peripherals.
• Provide support for network connectivity issues, VPN access, remote desktop, and Wi-Fi problems.
• Manage user accounts, groups, and permissions in Active Directory, Exchange/Office 365, and other systems.
• Install, configure, and maintain software applications and operating systems.
• Perform root cause analysis and recommend solutions for recurring issues.
• Document solutions and contribute to the IT knowledge base.
• Assist with system upgrades, patch management, and deployments.
• Support enterprise systems including Office 365, SharePoint, Exchange, and antivirus solutions.
• Collaborate with MSP support and other departments on infrastructure or application-related issues.
• Participate in IT projects (e.g., office moves, hardware rollouts, application testing).
• Troubleshoot and resolve complex hardware and software problems, including desktops, laptops, mobile devices, printers, and peripherals.
  
  

Skills/Experience Required

• 5-7 years of experience in IT support or a related technical field.
• Associate or bachelor’s degree in information systems, business administration, data analytics, or related field preferred.
• Relevant certifications (CompTIA Network , Microsoft M365 Fundamentals, Azure Fundamentals, ITIL, etc.) preferred.
• Strong working knowledge of:
• Windows and macOS operating systems
• Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive)
• Active Directory, Group Policy, and Exchange administration
• Network fundamentals (DNS, DHCP, TCP/IP, VPN, etc.)
• Experience with remote desktop tools and ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk).
• Experience supporting enterprise systems such as VoIP, MDM, or SCCM preferred.
• Exposure to scripting (PowerShell, Bash, etc.) is a plus.
• Excellent problem-solving skills and ability to work independently.
• Strong interpersonal and communication skills with customer service orientation.
• Ability to prioritize and manage multiple issues in a fast-paced environment.
  

Physical Demands

The following physical activities or abilities are commonly, but not always, associated with the performance of this position. The actual requirements of this position will vary.

• Ability to communicate effectively with management, co-workers, vendors, both individually and in front of a group.
• Good reasoning ability and decision-making skills.
• Able to understand and utilize reports, memos, and other documents to conduct business.
• must be able to stand, sit, talk, hear, reach, stoop, kneel and use hands and fingers to operate a computer, telephone, and keyboard.
• Work requires the ability to hear normal conversation, see near objects, and speak clearly.
• Regular use of the phone, email, text, teams and computer for communication.
• Sitting for extended period.
• No heavy lifting is expected. Exertion of up to 25 pounds of force occasionally to lift, carry, push, pull or otherwise move objects may be required.
• The worker is required to have close visual acuity to perform activities such as viewing a computer, extensive reading, preparing and analyzing data and figures.
• Good manual dexterity for the use of common office equipment such as computers, calculators, copiers, and fax machines.
• Ability to read, analyze, and interpret general business periodicals, technical procedures, and government regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Job success often hinges upon interpersonal communication and relationship development skills, and job tasks require frequent interchange, and successful completion depends in large part upon effective interaction and communication with others.
• Ability to safely travel by air, car, train, or bus.
  
  

Work Environment

The job is primarily performed indoors in a traditional office setting.

ENTACT offers an excellent compensation package, bonus opportunity, company vehicle, health plan-medical, dental, vision, life, disability, sick pay per state law, and 401k.

Please send your resume to careers@entact.com or apply on-line at http://entact.com/careers/ .

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