What are the responsibilities and job description for the Lending Specialist - Sales (Consumer Loan Officer) position at Ent Credit Union?
Ent Credit Union and Wings Credit Union are joining forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.
Job Description
This position is fully responsible for the attainment of all Direct Consumer Loan production goals as well as working as part of a global group towards the highest levels of member satisfaction and attainment of other KPI goals. Consumer loans will be originated, and loan closings will be facilitated/funded by members of the lending sales team via our center network, lending center, web, video calls, or other delivery methods. All members of the lending sales team will be charged with helping existing members, and potential members maximize the benefits of their Ent relationship. This will be accomplished through 1. A consultative sale/service approach that helps members realize the value of product and service offerings here at Ent; whether they be consumer loan related or otherwise, 2. Through account management and business development endeavors that will include both internal and outbound pursuits. 3. By utilizing their expertise, training and experience to help members in a productive financial counseling capacity (help members make the best use of their money) at all levels of the consumer lending process, including delivering denial loan decisions.
Essential Functions
Minimum Formal Qualifications for this Position
The pay range for this position is: $23.36 to $25.82 per Hour (S12), plus monthly incentives (Up to $6,000 per month, average monthly earnings $2,400 per month)
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.
BENEFITS:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Job Description
This position is fully responsible for the attainment of all Direct Consumer Loan production goals as well as working as part of a global group towards the highest levels of member satisfaction and attainment of other KPI goals. Consumer loans will be originated, and loan closings will be facilitated/funded by members of the lending sales team via our center network, lending center, web, video calls, or other delivery methods. All members of the lending sales team will be charged with helping existing members, and potential members maximize the benefits of their Ent relationship. This will be accomplished through 1. A consultative sale/service approach that helps members realize the value of product and service offerings here at Ent; whether they be consumer loan related or otherwise, 2. Through account management and business development endeavors that will include both internal and outbound pursuits. 3. By utilizing their expertise, training and experience to help members in a productive financial counseling capacity (help members make the best use of their money) at all levels of the consumer lending process, including delivering denial loan decisions.
Essential Functions
- Interview applicants about financial history and future financial goals while submitting loan applications. Provide a channel where members can receive the highest level of expertise and guidance through their loan process to accomplish their financial goals.
- Internal and External Business Development and Account Retention/Management. Control loan runoff and increase interest/fee income.
- Reporting and tracking. Help identify trends that can be addressed to improve service and productivity.
- Supporting Education and Service Teams. Provide means to reach service level agreements.
- Self Development in the areas of personal/consumer finance and sales. Improve effectiveness and profitability.
- Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Minimum Formal Qualifications for this Position
- High School Diploma/G.E.D. or equivalent.
- 2 years' experience in a financial services institution, Required, to include:
- 6 months experience Consumer Loan Origination, Required. (HELOC origination preferred)
- 1 years' experience as an Ent MSR-LC. Preferred.
- Knowledge of Credit Reporting/Scoring.
- Knowledge of Personal Finance - auto buying, real estate lending, current affairs related to consumer Finance.
- Knowledge of Lending Regulations related to consumer lending.
- Strong critical thinking / analytical.
- Exceptional verbal and written communication skills.
- Capacity to learn and execute new sales skills.
- Typing skills - 30 words per minute or more.
- 10 Key by touch.
- Proficient with the Microsoft Office suite (Word, Excel, Outlook) and Lending Software.
- None
The pay range for this position is: $23.36 to $25.82 per Hour (S12), plus monthly incentives (Up to $6,000 per month, average monthly earnings $2,400 per month)
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.
BENEFITS:
- Generous 401(k) match
- 401k Discretionary Profit Sharing
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term and Long Term Disability
- Health Savings Account with company contribution
- Employee Assistance Program
- Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
- Paid Holidays
- Tuition Reimbursement
- Paid Parental Leave
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $23 - $26