What are the responsibilities and job description for the Patient Care Coordinator / Receptionist position at ENT and Allergy, Inc?
About Us
Join a thriving, fast-paced surgical practice specializing in Otolaryngology (ENT). We are dedicated to providing exceptional patient care across our two convenient Rhode Island locations in Warwick and East Providence. We operate as a close-knit, team-oriented crew where every member is vital to our success. If you are a collaborative, adaptable professional who thrives in a dynamic medical environment, we want to hear from you!
Position Overview
We are seeking an experienced Full or Part-Time Patient Care Coordinator / Medical Receptionist to join our team. In this role, you will be the face and voice of our practice, facilitating seamless communication between patients and healthcare providers. You will handle a mix of front-desk administrative duties and light clinical support, ensuring our daily operations run smoothly and our patients feel welcomed.
Key Responsibilities
- Patient Experience: Warmly managing patient check-in and check-out, answering multi-line phones, and responding to patient messages promptly.
- Schedule Optimization: Booking appointments strategically to maximize provider efficiency and keep the daily schedule flowing smoothly.
- Administrative Support: Managing insurance referrals, obtaining imaging prior authorizations, and handling incoming/outgoing E-faxes and digital medical records scanning.
- Clinical Support & Safety: Cross-training to room patients, clean/sanitize exam rooms, and sterilize instruments and scopes.
- Team Collaboration: Maintaining clean, professional patient-facing areas and jumping in to help with other duties as needed to support your teammates.
Qualifications & Skills
- Experience: Minimum of 1–2 years of experience working in a medical office environment. Experience in Otolaryngology (ENT) is a plus, but we are willing to train the right candidate!
- Technical Savvy: Excellent computer skills. Familiarity with electronic medical records (EMR) is required, and experience with Modernizing Medicine’s EMA system or AthenaOne is highly preferred.
- Industry Knowledge: Solid understanding of insurance referral requirements.
- Core Competencies: Strong problem-solving skills, sharp attention to detail, and a trustworthy, reliable work ethic.
- Interpersonal Excellence: Superior communication and customer service skills with the ability to stay calm and organized in a fast-paced environment.
- Flexibility: A collaborative mindset with the ability to learn multiple roles and adapt to rotating daily assignments.
Schedule & Location
- Job Type: Part Time or Full Time, 30-40 hours
- Locations: Rotating coverage required for both our Warwick, RI 02886 and East Providence, RI 02914 offices.
Pay: $20.00 - $22.00 per hour
Expected hours: 30.0 – 40.0 per week
Application Question(s):
- Will you be able to reliably commute to both Warwick, RI 02886 and East Providence, RI 02914 for this job?
- Are you vaccinated against COVID-19?
Experience:
- medical office: 1 year (Preferred)
Work Location: In person
Salary : $20 - $22