What are the responsibilities and job description for the Front Desk Agent (F/T) position at Ensemble Real Estate Investments?
Hyatt Place Pasadena
Hyatt Place Pasadena – Front Desk Agent
Are you a people-oriented professional with a passion for hospitality and teamwork? The Hyatt Place Pasadena is seeking flexible, outgoing Front Desk Agents to cover a variety of shifts, including AM, PM, mid, and overnight. You will be part of a supportive team that works together to create seamless, memorable guest experiences—whether you’re welcoming early arrivals, assisting late-night travelers, or ensuring smooth transitions between shifts.
Key Responsibilities
At Hyatt Place Pasadena, you’ll join an energetic, team-focused environment where every shift plays an important role in our success. We value collaboration, flexibility, and a shared commitment to exceptional service.
Equal Opportunity Employer
Hyatt is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:
CATEGORY EXAMPLES BUSINESS PURPOSE
Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number
1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.
Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations
Same as above
Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained
Same as above
If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.
Hyatt Place Pasadena – Front Desk Agent
Are you a people-oriented professional with a passion for hospitality and teamwork? The Hyatt Place Pasadena is seeking flexible, outgoing Front Desk Agents to cover a variety of shifts, including AM, PM, mid, and overnight. You will be part of a supportive team that works together to create seamless, memorable guest experiences—whether you’re welcoming early arrivals, assisting late-night travelers, or ensuring smooth transitions between shifts.
Key Responsibilities
- Warmly greet and assist guests, ensuring a positive first impression.
- Manage check-in/check-out efficiently with accuracy and attention to detail.
- Provide information about hotel amenities, services, and local attractions.
- Collaborate with teammates and coordinate with other departments to deliver outstanding service.
- Promptly respond to guest inquiries, concerns, and special requests.
- Process payments, maintain accurate records, and handle cash responsibly.
- Maintain the cleanliness and organization of the front desk area.
- Answer phone calls, manage reservations, and perform light administrative duties.
- High school diploma or equivalent required.
- Prior cash handling experience.
- Excellent communication and teamwork skills.
- Proficient computer skills; experience with Opera Cloud, Micros POS, and HyattConnect preferred.
- Strong problem-solving skills and ability to multitask in a fast-paced environment.
- Flexible availability for AM, PM, mid, or overnight shifts, including weekends and holidays.
- Previous hospitality or customer service experience preferred; hotel experience a plus.
- Ability to stand for up to 8 hours.
- Occasional lifting or carrying of items up to 20–25 lbs.
- Ability to bend, reach, and move quickly between front desk and other areas as needed.
At Hyatt Place Pasadena, you’ll join an energetic, team-focused environment where every shift plays an important role in our success. We value collaboration, flexibility, and a shared commitment to exceptional service.
Equal Opportunity Employer
Hyatt is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:
CATEGORY EXAMPLES BUSINESS PURPOSE
Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number
1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.
Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations
Same as above
Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained
Same as above
If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.