What are the responsibilities and job description for the Senior Relationship Manager position at Enprovera Corporation?
Senior Relationship Manager
Washington, DC
Top Secret Clearance Required
Position Summary:
The Senior Relationship Manager (SRM) is the point of contact for groups of internal and external partners at the FBI's Office of the Private Sector. This position is responsible for understanding partners' needs, gathering feedback, process analysis and improvement. The SRM is comfortable attending high level meetings and events and briefing senior leaders and executives.
Position Responsibilities:
- Act as the primary point of contact (POC) for specific group of internal and external partners
- Build knowledge of government and private sector processes
- Appropriately direct partner questions or concerns to proper POCs
- Identify and anticipate potential connections or impacts to assigned partner group and working with management to message and/or address issues that arise
- Partner with other units to draft executive and high-profile materials, communications, products, etc.
- Gather and analyze partner feedback and input using electronic/telephonic surveys
- Analyze and craft recommendations around new processes/policies/tools based on feedback
- Develop and implement business processes to include but not be limited to membership, vetting, field partner identification, communication flows, and private sector campaign proposals
- Attend and support executive and high-profile in-person events and webinars
- Brief senior leaders and executives on program status
- Draft professional, polished and effective written messaging to internal and external stakeholders
Required Skills and Experience:
- Bachelor’s Degree.
- US Citizenship.
- Ten (10) or more years of relevant experience. Experience with the FBI preferred.
- Experience working at the highest levels of government organizations or private sector corporations (Capital Hill, Pentagon, DHS, etc).
- Experience providing expertise and customer service to customers and stakeholders.
- Exceptional verbal and written communications skills with emphasis on communicating detailed analysis, recommendation to customers, and executive-level briefings.
- Ability to navigate difficult conversations, and clear understanding of information boundaries.
- Experience working independently and in collaborative environments.
- Working proficiency with Microsoft Office Products (Excel, PowerPoint, Word)
Physical Demands:
- Physical ability to stoop, kneel, bend, use a computer and perform light lifting of 11-25 pounds.
Mental Demands:
- Relate to others in a friendly, courteous, and business-like manner
- Other examples: Attention to detail, learn new tasks, remember processes, maintain focus, complete tasks independently, make timely workflow decision, communicate effectively, complete task goals, problem solve, make decisions, supervise, interpret data, work in a highly stressful environment
- Strong skill set in time management and complex scheduling.
- Ability to work with minimal supervision and maximum accountability.
- Ability to work as a team member and work effectively with diverse people.
- Demonstrated ability to convey written information in a clear, concise, organized, and convincing manner for the intended audience, using correct English grammar, punctuation, and spelling.
Required Security Clearance:
- Top Secret
FLSA Class: Exempt
EnProVera is an Affirmative Action and Equal Opportunity Employer and pledges to treat every associate and applicant with dignity and respect. EnProVera will hire, place, transfer, promote, recruit, advertise, solicit for employment, treat during employment, pay, and otherwise compensate, select for training, layoff, or discharge associates without regard to race, religion, color, age, sex, sexual orientation, gender identity, national origin, ancestry, genetic information, veteran status, physical or mental disability, or any other legally protected status, so long as the essential functions of the job can be performed with or without reasonable accommodation.
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