Field Service Technical Specialist

Company Description

American Hydro is a leading provider in the hydropower generation industry, specializing in the design, manufacturing, and installation of custom hydro turbines. Based in York, Pennsylvania, we support renewable energy projects by delivering reliable, high-quality solutions that power communities sustainably.

Our work is guided by core values of safety, urgency, one team, community, integrity, and a can-do attitude. At American Hydro, we foster a collaborative, hands-on environment where employees take pride in their craftsmanship, support one another, and make a meaningful impact in advancing clean energy

Job Description

Position Summary & Objective

The Field Service Technician (FSTS) will support projects during critical phases of the project lifecycle. This could include alignment support and field machining activities, and FARO support. The FSTS will be responsible for the organization, upkeep, and preparation of field machining equipment prior to going to site. The FSTS can mobilize to site for short duration activities as well as being present for the entire outage. The FSTS poses full authority at site over the critical activities as listed above as required for project success and can fill in as a site lead as needed.

Essential Functions Performed by the Position 

• Responsible for upkeep and preparation of field machining equipment in coordination with the Field Service Shop Manager
• Responsible for the development of new field machining and inspection processes including identifying tools an equipment required. Drives innovation for the field team around machining and inspection.
• The Field Service Technical Specialist can serve as primary contractual and managing contact with customers on-site during a Field Service project
• Acts as the site superintendent and is responsible for hydro turbine and generator disassembly, field machining reassembly, alignment, and commissioning of the units
• Responsible for managing assigned projects within budgeted cost and schedule requirements
• Liaison between customers and the American Hydro Project Manager and Project Engineer
• Supervises assigned Field Service Technicians and Foreman and associated craft labor at a multi-shift union or non-union hydro project if required during critical phases and possibly complete projects if needed at times.
• Manages expense reporting and project expense estimating
• Manages machining and inspection subcontractors.
• Maintains and submits project documentation per the contract requirements
• Coordinates Field Service shipping, activities, and schedules to meet Field Service and shop requirements
• Satisfies Quality, Safety and Environmental requirements as it relates to these tasks
• Hands on position when needed and will be utilized as a millwright as workload dictates

Knowledge, Skills, and Abilities

• Strong technical skills
• In depth knowledge of hydro turbine unit alignment
• Strong machining background
• Strong customer service skills and communication skills
• Strong planning skills
• Detail oriented
• Ability to problem solve
• Knowledge in analyzing data and documentation
• Flexibility, active listening, conflict management, time management, delegation
• Critical thinking, people leadership
• Innovative mindset

Qualifications

Required Education and Experience

• Five  years related experience or equivalent combination of education and experience.
• 5 years of field machining experience
• FARO or similar experience is a plus but not required.

Licenses or Certifications Required

• None
• Journeyman machinist credentials a plus

Travel Requirements

• 100%

Additional Information

Industrious Group and its subsidiaries is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. All employment decisions are made based on qualifications, merit and business need.