What are the responsibilities and job description for the Network and IT Support Analyst position at EnovaPremier LLC?
*This role will require an onsite presence at our Paris, KY facility 3-4 times a week*
Description
The Network and IT Support Analyst is responsible for maintaining network infrastructure and providing technical support to ensure reliable, secure, and efficient IT operations. This dual-focused role combines network management with end-user support, requiring both technical expertise in networking technologies and strong customer service skills to resolve a wide range of IT issues.
Key Responsibilities
- Monitor, maintain, and troubleshoot network systems including routers, switches, firewalls, and wireless access points
- Respond to and resolve IT support tickets for hardware, software, and connectivity issues
- Install, configure, and maintain network equipment and end-user workstations
- Implement security measures as directed by the Cybersecurity and Infrastructure Managers to protect network integrity and prevent unauthorized access
- Provide remote and in-person technical support to end users across the organization
- Perform regular network audits and updates to maintain compliance with security policies
- Manage user accounts, permissions, and access rights across systems
- Support custom applications necessary to run plant operations at EnovaPremier
- Document network topology, support interactions, and technical procedures
- Analyze network traffic and performance metrics to optimize system operations
- Track IT assets and manage equipment lifecycle
- Collaborate with IT teams on projects requiring network and support expertise
- Research and recommend technology enhancements to improve efficiency
- Other responsibilities and roles as assigned
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field or equivalent experience
- 2 years of experience in network administration and/or IT support roles
- Strong knowledge of network protocols (TCP/IP, DHCP, DNS) and troubleshooting
- Experience with network hardware configuration (Dell, Juniper, Cisco or similar)
- Proficiency in Windows operating systems and Microsoft Office suite
- Understanding of network security principles and implementation
- Experience with remote desktop support tools and ticketing systems
- Strong analytical and problem-solving skills
- Excellent communication abilities and customer service orientation
Preferred Qualifications
- Network certifications such as CCNA, CompTIA, Network , or equivalent
- Technical support certifications such as CompTIA, A , or ITIL Foundation
- Experience with Linux and Raspberry PIs
- Knowledge of scripting languages, such as Python and SQL
- Knowledge of automation tools, such as Ansible or PDQ
- Ability to support Microsoft SQL Server and run basic SQL queries
- Knowledge of network monitoring tools, such as PRTG or Solarwinds NPM
- Experience in a multi-site or enterprise environment
Working Conditions
- Full-time position, may require occasional evening or weekend work for maintenance or emergencies
- Participation in on-call rotation for support at all locations
- Minimum 3-4 days per week on site. Expected to participate in daily plant touchpoint meetings when on site.
- May need to travel from 10-25% to meet various business needs
- Some physical activity required (equipment installation, lifting up to 40 pounds)
The ideal candidate will be detail-oriented, adaptable, and able to balance both technical expertise and customer service excellence. This position requires someone who can work effectively both independently and as part of a team in a fast-paced IT environment.