Debt Collections Representative (Remote)

Enova International is hiring! We offer a pay rate of $18 per hour. Additionally, employees have the opportunity to earn a monthly performance bonus and participate in various incentive programs.This role is 100% remote, but candidates must reside in one of the following states: Iowa, Illinois, Missouri, Wisconsin, or Wyoming, or be located within 100 miles of South Jordan, Utah.About the role:Enova operates multiple consumer lending brands, each with distinct offerings and customer criteria. In the role of a Collections Representative, you will specialize in one brand through our comprehensive 4-week training program. Following the completion of training, your responsibilities will involve reaching out to customers, identifying solutions, and assisting them in maintaining consistent loan payments. This role requires comfort and proficiency in working with customers through challenging situationsResponsibilities:Efficiently manage both incoming and outgoing calls to address customers with overdue loan paymentsWork with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to dateAddress customer concerns and resolve issues related to overdue payments, demonstrating empathy and professionalismMaintain effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues.Update and maintain accurate records of customer interactions, payment arrangements, and any other relevant information in Enova's databaseRequirements:1 or more years of collections experienceExperience in a call center setting is preferredProficient in phone communication and verbal skills, with a keen ability to actively listenFamiliarity with CRM systems and their practicesCustomer-centric approach with adaptability to various personality typesStrong multitasking abilities, adept at setting priorities and managing time effectivelyCompensation:The budgeted hourly rate for this position is $18.00/hr. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail at enova.com/cultureBenefits:Health, dental, and vision insurance including mental health benefits401(k) matching plus a roth optionPTO & paid holidays offPaid parental leaveDEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)Employee recognition and rewards programPlus so much more!Shifts available:Must be available to work an 8-hour shift between 8:00 AM and 8:00 PM. Some schedules may require working one weekend day.Start Date:1/5/2026Company DescriptionEnova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered ColossusTMplatform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Salary : $18