Location:

1638-1662 Falmouth Rd

Centerville, MA 02632

$52,000 Experience Required

CPAP & Respiratory Patient Care Coordinator

Enos Home Medical is seeking a highly organized, customer-focused CPAP & Respiratory Patient Care Coordinator to join our growing Respiratory and Sleep Therapy team. This position plays a vital role in ensuring patients receive timely equipment, insurance authorizations, and ongoing support throughout their respiratory care journey.

The ideal candidate is detail-oriented, enjoys helping patients, and is comfortable balancing customer service, scheduling, insurance coordination, and administrative responsibilities in a fast-paced healthcare environment.

Responsibilities

• Coordinate CPAP and respiratory patient scheduling and follow-up appointments.
• Track patient compliance and assist with insurance documentation requirements.
• Process insurance authorizations for respiratory equipment.
• Manage reporting, order resolution, and documentation for respiratory patients.
• Request and obtain Certificates of Medical Necessity (CMNs), physician chart notes, and other required documentation.
• Monitor monthly authorization expiration reports and ensure timely renewals.
• Review and manage weekly stop/hold reports for respiratory equipment.
• Complete bi-weekly unconfirmed order reports and resolve outstanding issues.
• Schedule preventative maintenance appointments and overnight oximetry testing.
• Sort and process incoming electronic faxes daily.
• Answer incoming telephone calls regarding patient questions, equipment orders, scheduling, and general inquiries.
• Greet and assist patients and visitors in the showroom.
• Schedule appointments for the Respiratory Therapist.
• Provide daily administrative support to the Respiratory Therapist and assist with problem resolution.
• Cross-train and provide departmental coverage when team members are out of the office.
• Billing appropriate insurances by order
• Perform additional duties as assigned.

Salary : $52,000