Associate Team Lead, Care Coordination (Jenkintown, PA)

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today!

Job Summary:

The Associate Team Lead is a structured 6-month leadership development role designed to prepare high-performing Care Coordinators to assume a full Team Lead position.

This role performs all essential functions of the Team Lead under supervision, with graduated authority and accountability. At the end of the program, successful participants will be promoted into an open Team Lead role.

Responsibilities:

The Associate Team Lead will carry out supervisory responsibilities in accordance with organizational policies and applicable laws, under the direction of a Team Lead or Operations Manager. Responsibilities include:

• Supporting interviewing, onboarding, and training
• Coaching, monitoring performance, and supporting corrective action
• Leading daily operations for assigned coordinators
• Supporting staff scheduling, PTO, timecards, and coverage
• Communicating policies, workflows, and expectations
  
  

6-Month Development Framework

Phase

Focus

Responsibility Level

Month 1–2

Shadowing & skill building

Observe, assist, document

Month 3–4

Partial ownership

Co-lead, execute with oversight

Month 5–6

Full operational leadership

Lead with review & sign-off

Core Responsibilities (Training Toward 100% of Team Lead Role)

Participants will progressively perform all Team Lead duties, including:

• Conduct daily staff huddles, audits, and productivity reviews
• Monitor call volumes, task queues, CCM minutes, and quality metrics
• Coach team members and document performance conversations
• Assist with evaluations, hiring, onboarding, and training delivery
• Coordinate provider calendars, PTO coverage, and task distribution
• Maintain attendance records, timecards, and staffing logs
• Enforce policies, workflows, and compliance standards
• Respond to escalations and patient concerns
• Support emergency office and holiday coverage processes
• Build team culture through recognition and engagement
• Maintain office supply inventory and operational readiness
• Prepare weekly and monthly productivity and quality reports
  
  

Authority Progression

Function

Months 1–2

Months 3–4

Months 5–6

Team meetings

Observe

Co-lead

Lead

Coaching

Shadow

Deliver

Own

Performance reviews

Observe

Assist

Lead

Provider coordination

Assist

Manage

Own

Escalations

Observe

Support

Lead

Completion & Promotion

At the end of 6 months, the Associate Team Lead will be evaluated on:

• Performance metrics
• Leadership behaviors
• Compliance & workflow mastery
• Team engagement and outcomes
  
  

Successful participants will be promoted to Team Lead when a role is available.

Qualifications:

• High School Diploma / GED required; Associate's or Bachelor's Degree preferred.
• At least 1 year of experience in an administrative / clinical medical setting or related customer service.
• Strong verbal and written communication skills.
• Excellent problem-solving and organizational abilities.
• Proficiency in using customer relationship management (CRM) software.
• Ability to work independently and collaboratively in a fast-paced environment.
  
  

Full-time employees qualify for the following benefits:

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
• Paid Time Off
• Paid Office Holidays
  
  

All employees qualify for these benefits:

• Paid Sick Time
• 401(k) with up to 3% company match
• Referral Program
• Payactiv: pay-on-demand. Cash out earned money when and where you need it!
  
  

Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.