Loan Officer Assistant

Location: Melbourne, FL (Hybrid/Remote options considered)

Compensation: Base Salary Commission Performance Bonuses

Schedule: Full-Time

Experience Required: Prior mortgage experience required (processing, loan setup, LOA work, or similar)

We are seeking a sharp, detail-oriented Loan Officer Assistant (LOA) to support a top-producing mortgage team closing over 250 units annually. This role is ideal for someone who thrives in a fast-paced environment, communicates exceptionally well, and understands the flow of a mortgage file from initial lead to clear-to-close.

You’ll play a critical part in the client experience by handling loan setup, managing escalations, supporting the loan officer, and overseeing a small pipeline of leads with the goal of getting them prepped, qualified, and ready for application.

This position includes a guaranteed salary, commission per file, and bonus opportunities based on performance and team goals.

• Manage new applications coming into the team and communicate on document requests.
• Order credit reports, VOEs, homeowners insurance, title, and other third-party services.
• Set up files accurately in the LOS and maintain system notes.
• Assist with conditions gathering and follow-up requests.

• Support a high-volume team with 250 units per year.
• Track milestones through the loan process and ensure nothing falls behind.
• Coordinate with processors, underwriters, title companies, and agents to keep files moving.
• Flag potential delays or escalations and resolve issues quickly.

• Handle incoming warm leads and nurture them through initial prescreening.
• Conduct light qualification (credit, income basics, VA/Conventional guidelines awareness).
• Set appointments for the loan officer and/or move qualified borrowers forward in the funnel.
• Review past client database for refinance opportunities.

• Act as the first touchpoint for file issues, escalations, or urgent client needs.
• Provide timely updates to borrowers, real estate agents, and team members.
• Take initiative in finding solutions and bringing recommendations to the loan officer.

• Deliver a white-glove experience from first contact to closing.
• Draft clear, professional emails and updates throughout the mortgage process.
• Maintain strong relationships with borrowers, agents, and partners.

• Mortgage industry experience REQUIRED (processing, disclosures, loan setup, LOA, etc.)
• Strong understanding of loan products, especially VA, FHA, and Conventional.
• Excellent communication and organizational skills.
• Tech-savvy and comfortable using LOS systems, CRM platforms, and automations.
• Ability to prioritize in a fast-moving, high-volume environment.
• A proactive mindset — someone who gets ahead of problems before they become issues.
• Professional, dependable, and positive attitude.

• Base Salary: Competitive, dependent on experience
• Commission: Earn per file closed (paid monthly)
• Bonuses: Based on production, lead conversion, and team goals
• Opportunity for career growth within a high-performing team
• Paid training and ongoing mentorship
• Access to systems, tools, and support for success

If you feel this job fits your unique skillset, please follow the steps below:

• Complete an application
• Send your fully updated resume to elizabeth@enlistelizabeth.com AND/OR enlistelizabeth@gmail.com via email with the subject line of email to read "INQUIRY LOAN OFFICER ASSISTANT"
• Include a cover letter detailing experience in both the sales industry and CRM management systems you have used.
• In the body of the email, outline your understanding of the job responsibilities as described above.
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• Include a minimum of one professional reference letter for position