Senior Customer Marketing Manager

Who We Are:

Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future - positively impacting our environment, our health, our safety, and our future. Navigating the fast-changing compliance and sustainability landscapes, we help them understand not just what they should do (first) but also how to do it. Both in their unique business and anywhere in the world. Now and in the future.

Our Mission:

• Identify EHS requirements for the industry
• Provide EHS compliance tools to companies
• Advise companies in developing and implementing corporate EHS strategies

Enhesa’s core clients include Fortune 500 multinational companies. For more information, visit www.enhesa.com

As part of our highly dynamic team, we offer:

• A competitive salary package & benefits with a flexible home-working policy
• Work/life balance and a fast-paced and driven environment
• Accountability and pride for your projects

The Opportunity 

We are building a new, centralized Product Marketing function, and this is the role that brings the voice of the customer program to life. As Senior Customer Marketing Manager, you will own the full customer advocacy and voice-of-customer program across our global enterprise base, spanning EHS, Product, Chemical, and Corporate Sustainability.

This is a high-impact, high-autonomy role for a strategic builder. Regulatory compliance buyers rely heavily on peer validation before shortlisting vendors. Without visible customer proof and structured engagement, revenue is left on the table on both sides: new logo acquisition and existing account retention and expansion. You will change that.

You will report to the Product Marketing Director, sit on the Voice of the Customer Committee, and partner closely with Customer Success, Sales, and Product to close the loop between what customers say and what the business does. 

What You'll Do 

• Build and run a tiered customer advocacy program from the ground up, spanning G2 reviews, case studies, advisory board management, and executive engagement—to generate the peer proof that drives new business and expansion.
• Own the Voice of Customer engine: consolidate insight from win/loss analysis, NPS, Gong, and account data into a single view, and ensure findings are acted on across product, sales, and marketing.
• Produce compelling customer evidence—case studies, testimonials, video content, and benchmarking data—that resonates with compliance, sustainability, EHS, and product stewardship buyers.
• Design and execute customer communications that sustain engagement beyond onboarding: monthly newsletter, regulatory alerts, milestone moments, and renewal and expansion nurtures.
• Lead the Enhesa Compliance Benchmarking Program—a flagship initiative that positions Enhesa as the authority on regulatory maturity and generates original data for PR, analyst relations, and sales enablement.
• Drive retention and expansion: equip CS and account management teams with proof packs, reference support, and customer insight that protect GRR and accelerate NRR.
• Operate with a growth mindset: treat every program as a hypothesis, measure what matters, and iterate quickly. 

What We're Looking For 

• 5 years in B2B customer marketing, customer advocacy, or closely related roles within enterprise SaaS, data, or technology companies.
• Proven track record building enterprise advocacy programs  from scratch, with demonstrated results in advisory board management, case study production, and reference program development.
• Exceptional storytelling skills. Able to identify compelling customer narratives and bring them to life across written, video, and event formats that feel authentic, not corporate.
• Strong program management. Able to run multiple workstreams simultaneously and drive them to completion with minimal guidance in a remote, distributed environment.
• Data-driven. Comfortable setting baselines, defining targets, and tracking results. Uses data to prioritize effort and demonstrate commercial impact.
• Confident working with C-level and senior stakeholders across sales, product, and the executive team.
• Growth mindset: sees ambiguity as an opportunity and treats every deliverable as a hypothesis to learn from.
• Collaborative and low-ego. Builds strong cross-functional relationships and knows when to lead and when to support. 

Nice to Have 

• Experience in regulatory compliance, EHS, or chemical and product intelligence domains.
• Experience with HubSpot for nurture sequencing and engagement tracking.
• Background in executive programming, including roundtables, advisory boards, or C-suite engagement. 

Why Enhesa? 

• Build Customer Marketing from the ground up, with the freedom to design, experiment, and make your mark.
• Work at the intersection of technology, data, and global regulatory impact. The problems Enhesa solves matter.
• Join a high-visibility role with a direct line to the CMO, CEO, and board-level reporting
• We are also open to candidates living in Europe or the UK

Salary Range: $120,000 USD - $150,000 USD

If you are ready to join our journey, please apply!

Equal Opportunity Employer
Enhesa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.