What are the responsibilities and job description for the Treatment Coordinator position at Enhance Oral Surgery?
We are seeking an energetic, relationship-driven Treatment Coordinator who thrives in a fast-paced environment and is passionate about helping patients confidently move forward with treatment. This is an ideal opportunity for someone who excels at patient communication, enjoys building trust, and takes pride in guiding patients through their treatment journey.
This role is equal parts patient advocate, financial guide, and treatment support specialist.
Schedule
Full-TimeMonday–Friday (2 Saturdays a month)
Benefits
- Competitive compensation based on experience
- Opportunities for professional growth and advancement
- Health benefits package
- Paid time off and holiday pay
- Positive and supportive team environment
- Professional development within a growing doctor-led organization
Responsibilities:
- Present treatment recommendations clearly, confidently, and compassionately
- Educate patients on treatment options and help them understand the value of care
- Guide patients through financial discussions, payment options, and financing solutions
- Build trust through consultative communication that supports informed decision-making
- Support case acceptance through strong patient education and relationship-building
- Address patient questions and concerns with professionalism and empathy
- Coordinate scheduling to support smooth treatment flow and an exceptional patient experience
- Maintain accurate treatment, scheduling, and financial records
- Collaborate closely with doctors and clinical teams to ensure seamless patient care
- Support patient retention and overall practice growth initiatives
Qualifications:
- Experience in dental, orthodontic, or other patient-facing healthcare environments is preferred, but not required
- Experience in a commission-based or performance-driven sales environment is strongly preferred
- Bilingual in Spanish and English is required.
- Confidence discussing treatment recommendations and financial options in a clear, professional manner
- A consultative, patient-first communication style focused on education, trust-building, and helping patients make informed decisions
- Strong interpersonal and relationship-building skills
- Excellent organization and multitasking abilities
- Positive, coachable, and team-oriented mindset
- Comfortable working in a fast-paced, high-energy environment
- Experience with dental software and digital workflow systems is a plus
You are someone who:
- Builds trust quickly
- Communicates with confidence and empathy
- Helps patients feel informed and comfortable moving forward with care
- Thrives in a collaborative, high-accountability environment
- Takes ownership of the patient experience and contributes to practice success