Key Account Manager – Fitness Technology

About Enhance:

At Enhance, we’re revolutionizing the fitness industry by combining cutting-edge technology with personalized training solutions. As the leading provider of certified personal trainers in the GCC, we offer flexible, one-on-one sessions that fit seamlessly into any lifestyle—whether at home, in the gym, or outdoors—through our innovative Enhance Fitness app.

Beyond personal training, our tech division, Enhance Tech, has developed a powerful PT management platform designed to streamline operations and optimize trainer performance. Built from firsthand industry experience and trusted by over 500 trainers, our SaaS solution equips fitness businesses and gyms with data-driven tools to scale their personal training services effortlessly.

If you're passionate about fitness, technology, and making an impact, Enhance offers the opportunity to be part of a dynamic team that’s shaping the future of the industry.

Role Summary

Responsible for managing and nurturing relationships with our most important clients. This role involves working closely with high-value customers to understand their needs, ensure successful implementation and adoption of our SaaS products, and drive long-term business growth. The KAM will act as the primary point of contact for key accounts, providing strategic support and ensuring high levels of customer satisfaction.

Account Management:

• Serve as the primary contact for assigned key accounts, building and maintaining strong relationships with client stakeholders.
• Understand and anticipate the needs and objectives of key accounts to provide tailored solutions and strategies.
• Monitor account health and performance, proactively addressing any issues or concerns to ensure customer satisfaction and retention.

Customer Success:

• Oversee the successful onboarding and implementation of SaaS solutions for key accounts, coordinating with internal teams as needed.
• Conduct regular check-ins with clients to review their use of the product, identify areas for improvement, and recommend additional features or services.
• Provide training and support to ensure clients are fully leveraging the SaaS platform to meet their goals.

Strategic Planning:

• Develop and execute account plans and strategies to drive growth and maximize the value delivered to each key account.
• Collaborate with clients to understand their long-term objectives and align our solutions to support their strategic goals.
• Identify opportunities for upselling and cross-selling additional features or services to existing clients.

Performance Tracking and Reporting:

• Track and report on key account metrics, including usage, satisfaction, and renewal rates.
• Prepare regular reports and presentations for internal stakeholders and clients to communicate progress, successes, and areas for improvement.
• Analyze account performance data to identify trends, opportunities, and potential risks.

Collaboration:

• Work closely with the sales team to ensure a smooth transition from pre-sales to post-sales activities.
• Collaborate with product, marketing, and support teams to address client needs and provide feedback for product improvements.
• Participate in client meetings, workshops, and events to strengthen relationships and showcase our SaaS solutions.

Customer Advocacy:

• Serve as a trusted advisor to key accounts, advocating for their needs and ensuring they receive exceptional service.
• Address and resolve client issues and concerns promptly, ensuring a positive experience and high levels of client satisfaction

Requirements

Industry & Experience

• 5–7 years in fitness / personal training management, ideally at a regional, multi-club, or cluster manager level.
• Proven track record of managing P&L, trainer performance, and member engagement across multiple locations.
• Strong understanding of personal training KPIs (session utilization, PT revenue, trainer productivity, retention).
• Previous exposure to SaaS or digital tools for fitness management a strong plus.

Account Management & Business Skills

• Experience managing enterprise-level accounts with multiple stakeholders.
• Ability to analyze performance data, identify growth opportunities, and create improvement plans with clients.
• Strong contract management and negotiation skills.
• Demonstrated success in upselling, retention, and expansion of accounts.

Leadership & Communication

• Strong executive presence; comfortable leading discussions with senior club executives.
• Skilled at training and coaching managers on operational best practices.
• Exceptional written, verbal, and presentation skills (able to simplify complex data into actionable insights).

Operational Mindset

• Highly organized with ability to run structured business reviews (QBRs, KPI deep dives, roadmap discussions).
• Time management discipline — able to balance client demands with internal coordination.
• Problem-solver with a proactive, “ownership first” mindset.

Nice-to-Have

• Prior role in SaaS implementation, customer success, or digital transformation in fitness.
• Six Sigma or similar process improvement exposure.
• Familiarity with legacy fitness management systems (ABC, MindBody, etc.).

Why Join Enhance?

• Take ownership of strategic client relationships and be the trusted partner driving their success.
• Collaborate with a high-performing, mission-driven team passionate about fitness and technology.
• Enjoy a competitive salary with performance-based growth opportunities.
• Help shape the future of fitness software—and empower fitness professionals and businesses to thrive.