What are the responsibilities and job description for the Sales & Customer Service Representative position at Engraving, Awards & Gifts?
We are a fast-paced, internet-based graphic design and product personalization company seeking a Full-Time Customer Service Representative to join our team.
We specialize in a wide range of personalized ceremonial and promotional products, awards, and recognition items for clients ranging from local schools, civic groups, and businesses to world-renowned sports organizations and international corporations.
This position is ideal for a highly organized, detail-oriented individual with strong communication skills, excellent phone and email etiquette, and the ability to work calmly and accurately in a deadline-driven environment.
Position Overview
This is a challenging, customer-focused role involving a high volume of email correspondence, telephone communication, online order processing, estimates, and sales order preparation.
The ideal candidate will be self-disciplined, dependable, enthusiastic, and comfortable managing multiple tasks at once while maintaining accuracy and professionalism. Strong sales and closing skills are highly desirable, including the ability to confidently guide prospective customers through the decision-making process, follow up effectively, and convert inquiries and estimates into completed orders.
A strong work ethic and willingness to be part of a team that takes pride in customer satisfaction are essential.
Responsibilities
Duties include, but are not limited to:
- Acting as the primary liaison for new and returning customers
- Handling inbound and outbound customer communications by email and telephone
- Responding to customer questions professionally and accurately
- Processing online order requests
- Preparing and submitting estimates to customers for approval
- Preparing and submitting sales orders for job processing
- Reviewing customer information, order details, spelling, grammar, and product specifications for accuracy
- Suggesting products and services designed to enhance the customer’s experience
- Managing multiple customer requests in a time-sensitive environment
- Communicating with internal departments to help ensure orders move through the process efficiently
- Supporting customer satisfaction through timely, professional, and accurate service
Qualifications
- Previous experience in a customer service or sales position is preferred
- Excellent written, verbal, and listening skills
- Exceptional phone and email etiquette
- Strong attention to detail, particularly grammar and spelling
- Ability to communicate professionally with a wide range of customers
- Highly organized with strong time management skills
- Ability to multitask and prioritize in a fast-paced, deadline-driven environment
- Ability to remain calm and accurate under pressure
- Self-disciplined and dependable
- Strong work ethic and willingness to work as part of a team
- PC proficiency is required
- Knowledge of Microsoft Office applications, including Word and Excel, is preferred
Work Environment
This is an in-house position only. Remote work is not available.
Schedule
Full-Time
Monday through Friday
40 hours per week
8:00 AM - 5:00 PM, with rotating coverage until 5:30 PM when needed
How to Apply
To be considered, please submit your resume or letter of intent when applying.
No phone calls or walk-ins, please.
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $20 - $30