What are the responsibilities and job description for the TouchTour Training Specialist position at Engrain?
Description
Engrain builds map-based tech that’s redefining how real estate works. Our interactive, unit-level maps and powerful data integrations help over 1,000 companies—and 20,000 properties—to make smarter decisions, streamline leasing, and deliver better renter experiences. From prospect to renewal, our products give properties a spatial brain and a visual edge when it comes to property marketing and management. And it’s working: our churn rate is just 5%, and we’ve been putting up double-digit growth numbers every year.
We’re not your typical proptech company. We move fast, we stay curious, and we don’t do stale or corporate fluff. Backed by successful Seed and Series A rounds—with a fresh raise on the horizon—we’re entering a phase of serious scale.
As the TouchTour Training Specialist you will play a key role in ensuring client teams are confident, consistent, and successful in using TouchTour. You’ll be a part of the sales team, as your role ultimately influences future revenue and retention. This role blends training, quality assurance, and customer engagement, supporting both new client launches and ongoing account health. The ideal candidate brings energy, leasing experience, and the ability to connect with on-site teams while upholding a polished brand presence.
What you’ll do...
- Conduct virtual and occasional in-person TouchTour training sessions for leasing teams, ensuring full understanding and adoption of platform features and value
- Perform weekly audits of client accounts to verify setup accuracy, visual quality, and overall user experience
- Conduct follow-ups at 30 days, 6 months, and 1 year to assess satisfaction, identify retraining needs, and reinforce best practices
- Host two monthly educational webinars focused on best practices, feature updates, or product tips
- Represent the brand at industry trade shows and client events, showcasing the platform with enthusiasm and professionalism
- Partner with Customer Success, Sales, and Product teams to provide feedback and identify opportunities for continuous improvement
- Utilize SalesForce, Salesloft, ALN, LinkedIn and other systems for tracking outreach, tasks, identifying contacts and updating records
- Develop proficiency in LogMeIn and TouchTour CMS platforms to assist with basic support requests and troubleshooting
- Identify upsell opportunities or future projects to introduce a salesperson
Requirements
What you offer us…
- Multifamily industry experience is ideal, such as a former leasing professional or leasing manager with hands-on, on-site experience
- Strong familiarity with leasing terminology, workflows, and customer interactions
- Personable, high energy, and an articulate communicator
- Training content development: Ability to design, develop, and maintain engaging training content, including lesson plans, webinar scripts, and self-service tutorials
- Technical troubleshooting: Develop proficiency in the product's Content Management System (CMS) and common remote access tools (like LogMeIn) to provide Tier 1 support and basic technical troubleshooting
- Data analysis & reporting: Experience tracking and analyzing key training metrics (e.g., adoption rates, satisfaction scores) to report on the ROI and effectiveness of training programs to leadership
- Quality Assurance (QA) process: Skill in developing and executing structured QA audits of client accounts to ensure configuration accuracy, data integrity, and optimal user experience
- Consultative communication: Possess exceptional presentation and active listening skills, with the ability to adopt a consultative approach to diagnose client needs and tailor training delivery accordingly
- Cross-functional collaboration: Proven ability to partner effectively with Customer Success, Sales, and Product teams, translating client feedback into clear, actionable requirements for internal stakeholders
- Business & sales acumen: A proactive mindset with the ability to identify client success opportunities and recognize potential upsell or future project leads for the sales team
- Organization: Highly organized, self-motivated, and adept at prioritizing
What we offer you...
- Salary Disclosure for Colorado: The anticipated annual salary range for this position is $60,000 - $80,000. Final compensation depends on a variety of factors like experience, certifications and skill set.
- Various health, dental, and vision insurance plans to choose from
- Up to 12 weeks of paid parental leave
- Up to 18 days annually of PTO & 10 holidays per year
- Dog-friendly office
- 401k match up to 4 percent
- Annual reimbursement for learning & growth opportunities through our Grow450 program
- On-site amenities include a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status.
Salary : $60,000 - $80,000