Operations Associate

Position Summary

English Village Lane is seeking a highly organized and proactive Operations Associate to support workflow coordination, vendor management, operational reporting, CRM administration, and day-to-day cross-functional execution.

This role will help improve visibility, accountability, and operational consistency across the business as the company continues to scale across ecommerce, trade, wholesale, and fulfillment operations.

The ideal candidate thrives in fast-moving environments, enjoys bringing structure to ambiguity, and is highly detail-oriented with strong follow-through and communication skills. This role is ideal for someone who enjoys operational problem-solving, building structure within fast-moving environments, and improving execution across multiple business functions.

Core Responsibilities

Workflow Systems Coordination

Maintain and support Monday.com workflows and operational boards

Track operational deadlines, task ownership, and workflow completion

Support cross-functional coordination across sales, marketing, operations, and fulfillment

Improve visibility and consistency across operational processes

Ensure workflows, ownership, and operational updates remain accurate and current across systems

Vendor Order Coordination

Track vendor timelines, deliverables, and order progress

Coordinate follow-up on outstanding operational items

Support product, fulfillment, and shipping coordination

Escalate delays, workflow gaps, or operational risks proactively

Support proactive communication across vendors, fulfillment, and internal teams

CRM Reporting Support

Support the Order to Cash process - process orders, like custom orders, to fulfillment by coordinating between all external and internal stakeholders 

Maintain CRM hygiene and workflow consistency

Support CRM accuracy, pipeline tracking, and reporting visibility

Assist with KPI reporting and operational dashboards

Maintain process documentation and SOPs

Operational Support Execution

Assist with operational meeting preparation and follow-up

Support launch, fulfillment, and operational readiness activities

Help identify operational bottlenecks and process inefficiencies

Improve follow-through and accountability across workflows

Ideal Candidate Profile

Highly organized and detail-oriented

Strong communication and follow-through skills

Comfortable managing multiple priorities simultaneously

Systems-minded and process-oriented without being rigid

Proactive problem solver with strong ownership mentality

Comfortable operating in a fast-paced entrepreneurial environment

Comfortable balancing structure with adaptability in a growing business

Preferred Experience

Bachelor’s degree preferred 

Operations coordination or workflow management experience preferred

Experience with Monday.com, Shopify, Airtable, or CRM systems preferred

Operations, coordination, or administrative support experience preferred

Startup or founder-led business experience preferred

Experience supporting cross-functional teams preferred

What Success Looks Like

Within the first 6–12 months, success in this role would include:

Improved workflow visibility and accountability

Reduced operational bottlenecks and follow-up gaps

Greater consistency across CRM and operational systems

Improved vendor and order coordination

Reduced operational dependency on leadership for day-to-day task management

Improved reporting consistency and operational organization

Improved consistency and accountability across operational workflows

Work Environment

This role is expected to work onsite at the Birmingham showroom/studio to support operational coordination, workflow visibility, and cross-functional execution.

Some schedule flexibility may be available based on operational needs and tenure.

Salary Range

$50,000–$65,000 base salary, depending on experience and operational background.

Potential performance-based bonus opportunities may be available as operational KPI structures mature.

This role is designed for someone excited to grow alongside a fast-moving entrepreneurial business and take increasing ownership across operational systems, workflows, and execution over time.

English Village Lane is an equal opportunity employer and values a collaborative, inclusive, and respectful workplace environment.