Receptionist

Our number one priority is our Residents. We offer an unparalleled quality of life at all levels of retirement. We welcome you to join our team and find you place here as we have many opportunities for your career to grow. We are looking for a concierge/receptionist who is responsible for answering calls and greeting our Residents, Team members, and visitors within the building on a day-to-day basis.

Minimum eligibility requirements

• Must be able to read, write and follow oral and written directions at a level necessary to accomplish the job.
• Must demonstrate the ability to work responsibly as a team member as well as an individual.
• Must be honest, fair, and dependable, respect confidentiality and the rights and privacy of others and local, state, and federal laws.
• Must have compassion for and desire to work with the elderly.
• Must meet all health requirements.
• Must pass a criminal background check.
• Must be able to perform duties and responsibilities (essential job functions), with or without reasonable accommodation.

Essential Functions

• Treats Residents, family members, and coworkers with dignity and respect at all times
• Take accurate messages and transfers calls to appropriate persons/departments
• Assists in coordinating the Resident's move into the community
• Performs supportive office functions for all departments including filing, typing, and making copies
• Respond to emergency calls, and resident/visitor requests, and correct hazards in a timely, appropriate, and safe manner
• Know how to be able to respond to emergency needs as assigned by facility policy

Customer Service

• Responsible for ensuring that all employees are providing excellent customer service to internal and external visitors
• Perform job duties for Residents and team members in a courteous and professional manner
• Taking initiative to ensure resident safety and satisfaction is a priority
• Meet and greet visitors in a friendly, helpful manner (Visitors include anyone who visits the community; specifically, current residents' families and friends, prospective residents and their families, referral sources, vendors, and regulators).
• Communicate professionally and cooperate with the supervisor and all community personnel

Resident's Rights

• Ensure compliance and understanding of all regulations regarding Residents' rights

Other

• Follow & Communicate company policies and procedures
• The job description provides a framework for the job; other duties may be assigned as necessary

Working Conditions (travel, hours, environment)

• Scheduled hours, possible overtime. Works in other positions temporarily, when necessary
• Subject to frequent interruptions
• Is involved with residents, personnel, and visitors under all conditions and circumstances

Physical/Sensory Requirement

• Medium work: the ability to exert 10-35 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
• Must be able to move intermittently throughout the day
• Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents and staff
• Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and, at times, hostile people within the community