What are the responsibilities and job description for the Operations Manager position at ENGLISH GARDENS?
About Us: As the one-stop place for gardening tools, fertilizers and supplies, indoor and outdoor plants, flowers and landscape design, patio furniture and accessories, English Gardens is an industry leader of lawn and garden products.
Job Overview: We are looking for an experienced Retail Operations Manager to oversee and optimize our day-to-day retail operations. The successful candidate will be responsible for ensuring smooth and efficient store operations, maximizing sales and profitability, and maintaining high standards of customer service. The Retail Operations Manager will also play a key role in implementing strategic initiatives to improve productivity, streamline processes, and enhance the overall retail experience for our customers.
Key Responsibilities:
- Develop and implement operational policies and procedures to ensure consistent and effective store operations.
- Oversee inventory management, including ordering, receiving, and maintaining appropriate stock levels to meet customer demand.
- Monitor sales performance and analyze key metrics to identify areas for improvement and implement strategies to drive sales growth.
- Train, mentor, and motivate store staff to deliver exceptional customer service and achieve sales targets.
- Conduct regular store inspections to ensure compliance with company standards for cleanliness, organization, and merchandising.
- Collaborate with other departments, such as marketing, finance, and merchandising, to coordinate activities and achieve company goals.
- Manage relationships with vendors and suppliers to negotiate favorable terms and ensure timely delivery of products.
- Stay informed about industry trends, competitive landscape, and customer preferences to make informed business decisions.
- Implement safety and security measures to protect employees, customers, and company assets.
Qualifications:
- Bachelor’s degree in business administration, Retail Management, or related field (preferred).
- Proven experience in retail management, with a minimum of 2 years in a leadership role.
- Strong knowledge of retail operations, including inventory management, sales analysis, and customer service best practices.
- Excellent leadership and communication skills, with the ability to inspire and motivate teams.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Detail-oriented with a focus on accuracy and efficiency.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Proficiency in Microsoft Office Suite.
Benefits:
- Competitive salary
- Comprehensive benefits package
- Retirement savings plan- 401K
- Paid time off
- Generous Employee discount, up to 50% off
- Opportunities for career growth and advancement
Work Environment
Retail store environment. Must be able to work flexible schedule including nights, weekends, and holidays.
Physical Demands
Must be able to stand and walk up to 8 – 10 hours per day. Must be able to lift 30 – 50 pounds.
Location:
4901 Coolidge Highway, Royal Oak MI 48073