Project Manager (Operation Management) - Cosmetics & Skincare

Title: Project Manager (Operation Management)

Reports to: Business Development Manager

Department: Shared Services - Operation Management

Responsibility Summary: The Project Manager supports cross-functional execution of operational projects within the Shared Services / Operations Management team. This role manages timelines, coordinates project activities, and ensures alignment across Operations, R&D, Quality, Regulatory, Procurement, and Supply Chain teams. The Project Manager drives on-time delivery of internal project milestones and supports continuous improvement across processes and workflows.

Responsibilities:

The Project Manager is responsible for supporting the company's business events through a variety of tasks, including:

• Monitor project trackers for accuracy and ensure external customer commitments are on schedule, communicating any changes proactively
• Plan, coordinate, and execute operational projects including new product launches, line trials, process improvements, and production transfers
• Develop and maintain strong customer relationships to ensure timely product launches and customer satisfaction
• Manage assigned projects from initiation through completion, including project planning, timeline development, and progress tracking
• Provide pricing to customers for ancillary services
• Issue Product Development Requests (PDRs) detailing COG targets, benchmarks, no-no lists, and other specifications
• Deliver on-time samples, supporting information, pricing, and lead times for all new projects
• Share final approved pricing with the BOM/PO Coordinator
• Initiate pricing requests, review quotes, and communicate pricing to customers
• Maintain project status updates in the project tracker file
• Schedule and co-lead Gate-Review meetings for all new products in collaboration with the Manager of Project Management
• Transfer all project details to the operations team for line trials and attend line trials when required, providing customer-related support
• Support regulatory requests for assigned customers, ensuring all needs are completed on schedule.
• Send annual drug stability letters to assigned customers
• Oversee formula-related updates (e.g., reformulations, raw material discontinuations) and handle other duties assigned by the manager
• Schedule weekly/bi-weekly client calls, maintain calendars, and save meeting notes.
• Monitor monthly sales targets for accounts and report shortfalls if they occur
• Assist in resolving customer complaints by investigating issues, notifying management, and making recommendations for solutions
• Partner with Business Development, and Customer Service teams to align operational deliverables with customer expectations.
• Ensure that production timelines and capacity align with customer launch timelines
• Coordinate communications to align with the organization's goals and objectives
• Represent the company at meetings and trade shows as needed
  
  

Qualifications:

• Bachelor’s degree in Business, or a related science field.
• Minimum of 1 to 1.5 years of experience in a fast-paced manufacturing environment preferred or experience as a Project Manager handling multiple customers/projects simultaneously.
• Must be able to travel occasionally (trade shows, client sites, facilities, and other events).
• Detail-oriented with superior organizational and communication skills
• Strong analytical and problem-solving abilities
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint)
• Ability to manage multiple assignments and priorities effectively
• Strong interpersonal skills and a positive attitude
• Ability to lift and carry up to 10-15 pounds.
• Proficiency in both Korean and English.
  
  

Compensation & Benefits:

The approximate pay range for this position is $63,000 to $75,000. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities.

The benefit package includes:

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k match
• PTO
  
  

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