What are the responsibilities and job description for the Call Center Representative FT Days position at Englewood Hospital And Medical Center?
Call Center Representative FT Days Req Id: 63186
Job Summary:
Under general supervision, and according to well-defined policies and procedures, the Central Scheduling Representative schedules imaging services, including radiology, off-site imaging facility, the Breast Center, and potentially other departments. Performs computer data entry and other record-keeping tasks related to the patients’ appointments. Exhibits Service Excellence Standards at all times and incorporates into all interactions. This is a fully on-site position.
Department: Imaging Call Center
Location: Englewood, NJ
Status: Full Time
Shift: Days
Hours: 10:00am-6:00pm
Job Essentials:
- A minimum of 1-2 years related experience required.
- Excellent interpersonal and communication skills along with professional appearance.
- Ability to function independently.
- Clerical, data entry, and computer skills required.
- Demonstrates appropriate and courteous telephone etiquette during telephone exchanges.
- Relays essential phone messages.
- Demonstrates effective communication skills with patients, co-workers, physicians and Medical Center Staff.
- Ability to accurately schedule appointments.
- Ability to work in a fast paced environment that has frequent changes in priorities, policies and requirements.
- Flexibility and ability to concentrate and pay close attention to detail with organizational skills and an ability to multi-task with speed and accuracy.
Education Requirements:
- High School Diploma or GED required.
