Patient Access Representative FT Evenings

Englewood Health, a leading healthcare system comprising Englewood Hospital and the Englewood Health Physician Network, is committed to delivering exceptional patient care across northern New Jersey. We are dedicated to fostering a supportive and inclusive work environment where every team member can bring their skills, creative ideas, positive approaches, and a commitment to excellence. Join our dynamic team and contribute to our mission of transforming the lives of the patients and communities we serve.

Job Summary:
Under general supervision, and according to well-defined policies and procedures, interviews patients and/or patients’ representatives to obtain necessary personal, demographic and financial information and identification. Performs computer data entry and other record-keeping tasks related to the patients’ registration within the registration areas. Exhibits Service Excellence Standards at all times, and incorporates into all interactions.

Department: Patient Access Services
Location: Englewood, NJ
Status: Full Time
Shift: Evenings
Hours: Monday to Thursday, 11:30am-7:30pm. Sunday, variable hours.

Job Essentials:

• Registers all patients on computer system. Includes retrieval of all demographic, financial and insurance information from patients. Secures all necessary signatures on required forms.
• Obtains copies of patient identification and insurance identification and scans into Document Imaging system. Also, scans all signed forms into Document Imaging system.
• Demonstrates effective communication skills with patients, visitors, co-workers, physicians and ancillary departments.
• Ensures all recorded information is complete and accurate. Makes revisions as needed.
• Maintains an orderly patient care unit/work are to include Registration Area and Waiting Room.
• Respects the privacy and confidentiality of each patient record.
• Ask for deposits/payments as required and makes proper patient referral to Credit Representative and/or Cashier’s office.
• Treats all individuals with respect including but not limited to patients, visitors, co-workers, physicians and Medical Center Staff.
• Obtains pre-certification for authorized treatment from managed care insurance companies when applicable.
• Carry through EMTALA regulations.
• Offers assistance in directing patients, visitors, and associated medical staff.
• Demonstrates appropriate and courteous telephone etiquette during telephone exchanges. Relays essential phone messages. Contacts patient care areas, physicians and associated health care professionals to exchange and gather information regarding patients.
• Participates in departmental quality assurance endeavors and in his/her own performance evaluation process.
Assists and performs other related duties as necessary to ensure quality patient care.

Qualifications/Requirements:

• HS Diploma or equivalent preferred. In the absence of such, a minimum of 5 years related experience required.
• Excellent interpersonal and communication skills along with professional appearance.
• Ability to function independently.
• Clerical, data entry and typing skills including filing and record keeping.
• One or more years of registration or related clerical/health care experience is preferred when accompanied with HS Diploma or equivalent.
• Some knowledge of computer systems.
• Ability to work in a fast paced environment that has frequent changes in priorities.
• Flexibility and ability to concentrate and pay close attention to detail.
Ability to complete needed tasks with speed and accuracy.