Senior Customer Service Representative

England Logistics is one of the fastest growing third party logistics and supply chain management companies in North America. Our growing success enables us to feed millions of hungry children through our One Initiative. We continue to hire great people that will contribute to the culture at England Logistics. The Senior Customer Services Representative plays an important role in the overall success and health of our factoring portfolio. The CSR works as part of a team in a fast-paced high impact environment. The CSR works to cultivate and grow Client relationships and is responsible for the day to day communication with the client. The CSR will collaborate with credit, collections, and operations and various other internal departments to resolve Client account issues or concerns.

Benefits

• $19.00 an hour, plus monthly bonus potential up to $1,000.
• Paid weekly, every Friday.
• Medical insurance. Dental and vision insurance. 401k.
• Paid vacation, holidays, and sick days.
• Career development planning & promotions.

Responsibilities

• Provide superior customer service by phone and email in a timely manner
• Accountable for retaining clients
• Clear written and verbal communication with external and internal customers regarding portfolio
• Meets department goals and activity metrics
• Adherence to company policies regarding attendance, punctuality, and dress code.
• Provide effective resolution to Client issues on a consistent basis
• Ensure that Clients are given the support that is needed on a daily basis
• Making outbound and inbound phone calls
• Responding to Client emails and inquiries
• Ensuring attention to detail and accuracy
• Developing new and existing relationship
• Work with other internal departments
• Ability to prioritize and manage multiple responsibilities
• Completion of weekly commitments and goals

Qualifications

• Ability to quickly learn software systems
• Proficiency in Microsoft Office (Excel, Outlook, and Adobe Acrobat)
• Ability to manage multiple operating systems
• Ability to resolve conflict in a professional manner
• Providing resolutions to problems in a time effective manner
• Attention to detail
• Ability to adapt
• Problem solving
• Career minded professional
• Strong work ethic and positive attitude
• Willing to be mentored and trained
• Excellent work ethic, aggressive and can work under pressure
• Ability to be held accountable
• Excellent customer service skills and phone mannerisms
• High School Diploma or GED

Please apply and submit your resume. We’d love to schedule a time to get to know you.

Equal Employment Opportunity

We use the criteria of merit, qualifications, and abilities to determine hiring decisions and promotions within the organization. England Logistics does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual preference, genetic information, or any other segmenting factor protected by law.