IBM i (AS400) technical support

IBM i (AS400) technical support - Hybrid - Locals
Client is UFT
Location: NY, NY (Must be local) (Hybrid)
Interview: Video
Duration: 3-6 months with the right to hire.
Job Description:
The IBM iSeries (AS400) system operations and administration position involves providing technical support and managing daily operations.
The role requires a strong focus on customer service, system administration tasks, and collaboration with the support team.

Responsibilities
Provide technical support for AS/400 environments.
Perform backups, migrations, release updates, PTFs, and disaster recovery testing.
Assist with system administration and perform system restores.
Work closely with application developers and third-party vendors to support, troubleshoot, and enhance external applications running on IBM systems.
Troubleshoot system problems and assist with help desk tasks.
Creating and managing system user profiles, assigning and revoking user profile rights/authorities, and resetting user profile statuses.
Managing system database tables, monitoring, handling record locks, and performing regular system table maintenance
Manage the day-to-day operations and maintenance of the AS400 system.
Ensure system reliability, availability, and performance.
Install software updates.
Monitor system performance and troubleshoot issues.
Implement security measures and manage user access.
Conduct regular system backups and recovery processes.
Collaborate with IT and business teams to optimize system use.
Develop and maintain system documentation and procedures.
Skills
IBM Flash Storage experience.
Virtual Tape Library (VTL) experience.
Passion for technology and a desire to learn new skills quickly.
Security Software
FTP/FTPS
SFTP/SSH
SMB/Netserver
TN5250/Telnet
IBMi Access Client Solutions
Requirements
4 years of IBM i (AS400) technical support or operator experience.
Excellent communication skills and a high level of customer service.
Ability to work on multiple priorities and projects simultaneously.
Proven ability to work with little supervision and a detail-oriented approach.
Demonstrated proficiency in IBM I OS v7.3
Troubleshooting and technical experience related to IBM i.
Must be able to run jobs from established run sheets and maintain those run sheets
Prior Hardware Management Console (HMC) and Console experience
Qualifications and Education Requirements
A college degree or equivalent work experience
IBM System I operations certifications are a plus
Nice-to-haves
Manage Salesforce user access, roles, profiles, and permission sets, as requested.
Provide support to end-users on Salesforce platform issues.
Proficient in generating reports and dashboards in Salesforce.
Experience using ticketing tools, such as ServiceNow.