What are the responsibilities and job description for the Service Department Manager position at Engineering Sales Associates (ESA)?
Company Description
Engineering Sales Associates (ESA) is a veteran-owned and operated solutions provider specializing in compressed air systems since 1961. As an authorized Gardner Denver distributor, ESA offers emergency and preventive maintenance services, equipment, rentals, and parts. With a mission to support operational efficiency and profitability for their clients, they emphasize transparency, customer-centric service, and value creation. ESA’s core values of integrity, courage, resilience, innovation, and accountability define their approach to exceeding customer expectations, making them a trusted partner in the industry.
Job Title: Service Department Manager
Supervises: Service Technicians
Job Summary
The Service Department Manager is responsible for leading the service operations supporting customers across general industry and medical system applications. This role ensures the successful execution of compressed air system service, maintenance, troubleshooting, installation, and repair work while delivering best-in-class customer experience, strong technician productivity, and profitable service performance. This position is accountable for managing day-to-day service operations, including quoting, purchase order processing, job scheduling, parts coordination, technician alignment, vendor coordination, and department P&L performance. The Service Department Manager also works cross-functionally with other departments to ensure seamless project and service delivery.
Compressed Air System Services Supported
The Service Department Manager oversees service execution for equipment and systems, including (but not limited to):
- Air Compressors (rotary screw, reciprocating, oil-free, etc.)
- Air Dryers (refrigerated, desiccant, membrane)
- Chillers
- Air Treatment & Filtration (filters, drains, separators, etc.)
- Vacuum Systems
- Blowers
- Medical Air & Medical Vacuum Systems (including healthcare-grade system requirements)
Services include:
- Preventive maintenance programs
- Emergency service and troubleshooting
- Installations and start-ups
- System audits and corrective actions
- Repair and rebuild services
- Upgrades, retrofits, and compliance-related service work
Required Qualifications
- 5 years of experience in compressed air systems service operations, industrial service management, or related field service leadership.
- Strong working knowledge of:
- Air compressors
- Air dryers and treatment systems
- Chillers
- Vacuum and blower systems
- Industrial and medical air applications
- Proven experience with service quoting, job costing, and scheduling.
- Demonstrated ability to manage service P&L and profitability.
- Strong customer service and communication skills.
- Proficiency in ERP, service dispatch software, and Microsoft Office tools.
Preferred Qualifications
- Experience in an air compressor distributorship or manufacturer-authorized service provider.
- Familiarity with medical air and vacuum compliance expectations (NFPA 99 exposure is a plus).
- Technical certifications or OEM training in compressed air equipment.
- Prior leadership experience managing multiple technicians and a high-volume service schedule.
Essential Duties & Responsibilities
- Service Operations & Execution
- Quoting, Job Planning, and Order Processing
- Customer Communication & Service Coordination
- Parts, Inventory, and Vendor Management
- Technician Leadership & Performance Management
- Department Financial & Performance Management
- Cross-Functional Collaboration
- Quality, Safety, and Compliance
- Continuous Improvement & Best Practices
Work Environment & Physical Requirements
- Office-based with frequent interaction with technicians and customers.
- Occasional travel to customer sites for job walks, escalations, or project coordination.
- Must be able to work extended hours as needed to support emergency service response.