What are the responsibilities and job description for the Inside Sales Representative position at Engineer Sales Company?
Company Description
Engineer Sales, established in the 1950s, specializes in technical sales representation for manufacturers in the electric utility industry in Florida. The company supports clients across various sectors, including transmission, distribution, substation, metering, and power generation. In addition to its Florida operations, Engineer Sales partners with NextEra Energy Resources, assisting with new construction and maintenance projects across the United States and Canada. Known for its extensive industry expertise, Engineer Sales is dedicated to providing innovative solutions tailored to customer needs.
Role Description
This is a full-time, hybrid role for an Inside Sales Representative located in the Greater Tampa Bay Area. The Inside Sales Representative supports outside sales engineers and manufacturer partners by managing the quotation, order, and project lifecycle for utility customers. This position is responsible for managing the full order lifecycle, preparing quotes, handling customer inquiries, and ensuring a high level of customer service and accuracy across all transactions.
Key Responsibilities:
Customer & Sales Support
- Serve as the primary point of contact for assigned customer accounts
- Prepare and deliver quotations based on customer requirements and project specifications
- Coordinate with manufacturer partners regarding pricing, lead times, and technical support
- Support outside sales representative with account management and project execution
- Maintain proactive communication with customers and partners regarding order status, delays, and issue resolution
Order Management
- Review and verify order accuracy, including pricing, part numbers, vendor details, lead times, and shipping terms
- Process orders through internal systems and manfucturer portals
- Generate and distribute order acknowledgements (OAs), confirming accuracy with both customer and manufacturer
- Maintain accurate and up-to-date records within CRM and internal systems
Order Tracking & Issue Resolution
- Monitor open orders to ensure timely delivery and project alignment
- Expedite orders with manufacturers as needed to meet customer deadlines
- Communicate delays and provide solutions to manage customer expectations
- Resolve order-related issues, including shipping discrepancies, damages, returns (RMAs), and warranty claims
Invoicing & Reporting
- Ensure orders are properly invoiced, marked as shipped, and closed in internal systems
- Maintain accurate and organized records to support reporting and operational efficiency
Skills & Experience:
- Previous inside sales, customer service, or order management experience preferred
- Comfortable working with CRM systems and Microsoft Office tools
- Ability to manage high email volume and prioritize effectively
- Experience working with manufacturers or distributors is a plus