What are the responsibilities and job description for the Service Desk Support Technician position at Engine?
About Engine
At Engine, we're transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we're here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That's why we're building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place.
To make this vision real, we're looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel.
More than 20,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience.
Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In's Best Places to Work.
About The Role
We're looking for a highly motivated IT Service Desk Technician ready to make an immediate impact. This role is vital for providing exceptional technical support, both in-office and remotely, ensuring our team can operate efficiently and effectively.
This role requires in-office presence; applicants must currently reside in the designated geographic locations (hybrid in our Tempe, Arizona office).
Your Mission
As part of the Engine team, you'll play a vital role in an environment where innovation meets collaboration. Here's what you'll take charge of:
We're looking for someone who's ready to make an impact and grow alongside us:
Compensation
Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, total compensation may include equity and/or variable pay (OTE). Your recruiter will share your complete compensation package as you move through the process.
Base Pay Range
$62,900—$87,000 USD
The Engine Edge: Perks & Compensation
We believe in rewarding great work with great benefits:
Ready to Build the Future of Work Travel?
Join us on our mission to transform how work travel works—for businesses, for travelers, and for the industry. Apply now and let's make travel simpler, smarter, and more enjoyable—together.
At Engine, we're transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we're here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That's why we're building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place.
To make this vision real, we're looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel.
More than 20,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience.
Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In's Best Places to Work.
About The Role
We're looking for a highly motivated IT Service Desk Technician ready to make an immediate impact. This role is vital for providing exceptional technical support, both in-office and remotely, ensuring our team can operate efficiently and effectively.
This role requires in-office presence; applicants must currently reside in the designated geographic locations (hybrid in our Tempe, Arizona office).
Your Mission
As part of the Engine team, you'll play a vital role in an environment where innovation meets collaboration. Here's what you'll take charge of:
- Incident and Request Fulfillment: Responsible for managing tickets according to target SLAs and KPIs, ensuring the best possible service for our business partners while maximizing uptime on systems.
- Technical Support and Consultation: Acts as a trusted advisor to our internal business partners, providing technical support for laptops, printers, conference rooms, office networks and applications.
- User and Asset Management: Assists with onboarding and off-boarding of users, leading new hire classes and ensuring on-time delivery of hardware and access.
- Collaboration & Business Tools: Go-to resource for questions on key systems such as Google, Zoom, Slack, and more.
- Documentation: Responsible for ensuring Engine's Knowledge Base is current and relevant, providing expertly crafted self-service documentation and internal troubleshooting guides.
We're looking for someone who's ready to make an impact and grow alongside us:
- Experience: 2-4 years of experience in technical support within an enterprise setting. Extensive knowledge of macOS and Windows operating systems, Google Workspace, Okta, and Slack platforms. Proven ability to use JIRA Service Management effectively.
- Service Oriented: Relentlessly focused on providing exceptional support, empowering colleagues through technology, and building strong partnerships to drive shared success.
- Highly Analytical: You have a knack for troubleshooting and analyzing problems. You also are highly organized, meticulously detailed and an excellent written and verbal communicator.
- Tech Stack Extra Credit: Bonus points if you have experience in Okta, Jamf/Intune and Meraki networking.
- Mindset: You're ready to roll up your sleeves, collaborate, and deliver results that matter.
Compensation
Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, total compensation may include equity and/or variable pay (OTE). Your recruiter will share your complete compensation package as you move through the process.
Base Pay Range
$62,900—$87,000 USD
The Engine Edge: Perks & Compensation
We believe in rewarding great work with great benefits:
- Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
- Benefits: Check out our full list at engine.com/culture.
- Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.
Ready to Build the Future of Work Travel?
Join us on our mission to transform how work travel works—for businesses, for travelers, and for the industry. Apply now and let's make travel simpler, smarter, and more enjoyable—together.
Salary : $62,900 - $87,000