Technical Parts Specialist

About Us
Engine Power is a dynamic team of professionals dedicated to designing, assembling, selling, and supporting innovative power solutions—mechanical (diesel/gasoline/LPG engines) and electric (battery and hybrid) systems—for non-road applications. We value integrity, accountability, proactivity, positivity, and professionalism, making us a rewarding and supportive workplace for individuals eager to make a difference.

The Opportunity - What Makes This Role Unique?

As a Technical Parts Specialist, you will be vital in delivering exceptional customer service and support to our dealer and OEM partners. This customer-facing position requires strong problem-solving skills and a commitment to maintaining our long-standing reputation for excellence. You will assist with parts inquiries and orders, provide expert guidance on components, and ensure timely order fulfillment. By leveraging new technology and tools, you will help enhance our customer experience while expanding your knowledge of Engine Power products. If you are a detail-oriented team player with a passion for technical solutions, we invite you to join our team and contribute to our tradition of customer satisfaction.

Key Responsibilities

· Provide dealer and OEM support for parts inquiries/orders via phone and email

· Research part requirements through vendor online systems, EPI bill of material breakdowns and other means

· Manage dated order fulfillment, providing accurate lead times on components ordered

· Educate customers on available kits, upselling on related components when appropriate

· Maintain and expand product knowledge using vendor online training systems while also seeking out internal learning to achieve expert-level understanding of Engine Power products and processes

· Support efforts to comply with quality system process maintenance and continuous improvement

Personal Characteristics & Skill Requirements

· Positive disposition required

· Dependable, professional team player

· Good organizational and planning abilities

· Strong interpersonal and communication skills both verbal and written

· Demonstrates confidence to work with all levels of the company

Education & Training Requirements

· High school graduation required

Work Experience Requirements

· 1-3 years of experience in automotive, heavy truck or industrial parts sales

· Previous parts sales experience is preferred, product specific training will be provided

· Mechanical experience/aptitude is preferred

· Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Travel Requirements

· No travel is expected in this role

Why Join Engine Power? At Engine Power, you won’t just have a job—you’ll have a career. From opportunities to innovate to a team that feels like family, we’re dedicated to helping you succeed. If you’re passionate about customer service and learning about the products we sell and support, this is the place for you.

Next Steps

If this sounds like a match for you, we’d love to hear from you! To begin the application process, complete the application on really, and then copy and paste this link into a separate web browser:

https://go.cultureindex.com/s/9UHKy0CMMe

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Prescription drug insurance
• Profit sharing
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person