What are the responsibilities and job description for the IT Associate Technician position at Engenix?
To be considered for employment opportunities, you must submit an online application. Applicants may be subject to government security investigations and must be able to access classified information. Qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, or the presence of a non-job-related medical condition or disability. Engenix is an Equal Opportunity / Affirmative Action Employer.
IT Associate Technician - Ft. Huachuca
We appreciate your interest in employment with Engenix, Inc. and assure you that we are sincerely interested in your qualifications. Are you ready to be a part of a dynamic team? Engenix is growing and values your skills, training, and ideas. At Engenix, we believe our employees are our greatest asset and we foster an environment that is welcoming, respectful and inclusive. Thank you for considering a rewarding career at Engenix!
The Associate Technician is responsible for troubleshooting hardware and software, supporting customers with IT questions, ticketing work completed, and supporting high profile military or government personnel as required.
General Responsibilities:
- Support daily operations and user support requests
- Support equipment troubleshooting including, but not limited to, end user devices, peripherals, printers, etc.
- Perform routine preventive maintenance
- Support student on boarding by validating student network access
- Ensure all requirements are met by the student while in processing to allow for network access
- Provide direct, indirect, logical and physical support for all Student IT devices to include but not limited to: HD replacement, RAM upgrades,
system convergence, troubleshooting, software updates, hardware update, and connectivity issues
- Troubleshooting student devices when faults are encountered
- Document all faults encountered and remediation of faults
- Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
- Document work completed in a local ticketing system
- Other duties as assigned
Job Requirements:
- Comptia Sec certification
- High School graduate
- SECRET clearance
Preferred Skills:
- Willingness to learn and apply new skills
- Good organizational skills
- Customer service
- Patching and imaging systems
- Windows 10 administrator experience
- Ticketing system and metric experience
- Work well with others in a team environment
- Active directory management experience
- Troubleshooting skills
Engenix, Inc. is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use our website, you can request reasonable accommodations by sending an email to info@engenixinc.com . Thanks for your interest in Engenix, Inc.