Office Manager

Overview
Engel & Völkers Pagosa Springs is seeking a high-level Operations Manager to help run and refine the systems behind one of the top-producing luxury real estate offices in Southwest Colorado. We are a small but high-performing team of five professionals operating in a fast-paced, service-driven environment. This role requires someone who is exceptionally organized, systems-driven, and capable of managing the daily operational rhythm of a busy office. We are looking for someone at a higher level than we have hired in the past — a true operational professional who enjoys bringing structure, systems, and clarity to a dynamic business. This is a customer-first business. We operate more like Nordstrom than Walmart — meaning we go above and beyond to deliver exceptional service to clients.

The environment of our office is collaborative, energetic, and sometimes loud due to our physical workspace and the nature of the business. The right candidate will thrive in a setting where priorities shift quickly, and no two days are the same. We are a husband-and-wife leadership team who work well together but occasionally approach situations differently. The Operations Manager must be comfortable navigating that dynamic and helping maintain operational clarity. This role requires someone who can pivot quickly while keeping systems intact.

Key Responsibilities Office Operations

• Oversee the daily operations of a small, high-performing real estate office
• Coordinate and support a team of five agents/staff
• Help design and improve operational systems when needed
• Ensure systems and processes are followed consistently
• Help manage priorities and scheduling in a fast-moving business
• Work within CRM systems
• Technology & Marketing Support
• Work within CRM systems
• Maintain and update simple templated websites across multiple platforms
• Assist with social media posting and LinkedIn updates
• Maintain a clean, organized office environment inside and out (team effort) Team Support

Experience

• Proven supervising experience in an office or administrative environment with demonstrated leadership capabilities.
• Comfortable Excel and Microsoft Office usage
• Some Google Workspace Experience
• Data organization, reporting, and some spreadsheet management
• Maintain strong organization of files, digital assets, and business information
• CRM systems
• Website updates (template-based, relatively “Plug & Play”)
• Social media scheduling/posting

Required Skills & Traits Non-Negotiable Traits

• Exceptionally organized, highly productive and detail oriented
• Systems thinker and implementer
• Strong problem solver who can pivot quickly
• Comfortable working in a loud, dynamic environment
• Excellent customer service mindset
• Ability to manage multiple priorities simultaneously
• Comfortable supporting a small but high-performing team

Helpful but not required:

• Real estate industry knowledge
• Canva
• AI productivity tools

Work Schedule

We prefer this role to be primarily in-office, and leaning towards full time. But for an exceptional candidate, we would consider 25-30 hrs/week. Regardless of the arrangements, occasional weekend work is required due to the nature of real estate. Summers we would anticipate 1 weekend/month. We are open to flexible arrangements including:

• 1-2 days per week remote
• Four 7 - 10-hour days
• Limited flexibility for family schedules and school schedules
• Some occasional weekend work may be required due to the nature of real estate.
• We pay occasional bonuses based on company production

Who Will Thrive Here Someone who:

• Loves systems and operational efficiency
• Enjoys being the backbone of a small business
• Takes pride in organization and productivity
• Can remain calm and focused when things get busy and loud
• Understands that great customer service requires flexibility and responsiveness

To Apply Please submit:

• Resume
• Cover letter Optional but appreciated:
• Your DISC profile (if you know it)
• Whether you currently live in Pagosa Springs or plan to relocate
• If relocating, your anticipated timeline
• Confirmation that you have reviewed local housing costs and availability. Housing in the mountains can be challenging.

This is a rare opportunity to help run the operational side of a top-producing luxury real estate office in one of Colorado’s most beautiful mountain communities. We are looking for someone who wants to build systems, bring structure, and be an essential part of a high-quality, high performing business. Did we mention the office can be loud?

Pay: $27.00 - $35.00 per hour

Benefits:

• 401(k) matching
• Flexible schedule
• Paid time off
• Professional development assistance

Work Location: Hybrid remote in Pagosa Springs, CO 81147

Salary : $27 - $35