What are the responsibilities and job description for the Front Desk and Insurance Coordinator position at Engel Orthodontics?
Benefits:
- Employee discounts
- Opportunity for advancement
- Paid time off
Engel Orthodontics is an established clinic in Greenville, MS with satellite locations in Cleveland and Clarksdale. We are dedicated to providing exceptional orthodontic care and creating beautiful smiles for patients of all ages.
Overview
We are seeking a dedicated and detail-oriented Orthodontic Front Desk and Insurance Coordinator to join our Front Desk healthcare team and guide patients through their orthodontic journey! In this role, you will manage the patient experience while ensuring smooth communication between patients, providers, and insurance companies.
If you are passionate about creating a positive patient experience, possess exceptional organizational skills, and thrive in a collaborative environment, we want to hear from you!
Location: Greenville, MS (The position requires biweekly travel with staff in a company vehicle to Cleveland and Clarksdale clinics. Tuesdays and Thursdays are in Greenville.)
Front Desk Duties
- Manage front desk operations, including answering phones, greeting patients, and scheduling appointments
- Present orthodontic treatment plan financing, including braces and Invisalign
- Communicate with patients regarding treatment options, insurance, and financial responsibilities
- Maintain patient records, billing processes, and office documentation
- Coordinate care with providers and team members
Insurance Duties
- Verify patient insurance and understand managed care processes
- File monthly insurance claims for all treatment
- Post Insurance payments and reconcile EOBs.
- Follow up on outstanding claims, denials, and appeals
Qualifications
- Strong organizational, multitasking, and communication skills
- Tech-savvy with proficiency in Microsoft Office and Windows systems
- Experience in a dental or medical office preferred
- Knowledge of insurance verification and managed care processes is a plus
- Team-oriented with a commitment to excellent patient care
We invite qualified candidates who are passionate about providing exceptional patient care to apply for this vital position within our organization. Come grow with us in a positive, patient-focused environment!
Job Type: Full-time, Mon-Thurs
Benefits:
- Paid time off and holidays
- Fridays Off
- Employee discounts
- Professional development opportunities
- Supportive, team-focused environment
Education and Certification:
- Bachelor's degree preferred, not required. Experience will be prioritized over degree and certifications.
- The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record in office management.
- Maintaining effective rapport with patients, dentists, other staff members, and the community requires good interpersonal skills.
Compensation: Hourly pay commensurate with experience