IT Director

Description

Who We Are:

Founded in 2005, Engaging Solutions is a management consulting. Our select team of experts delivers high-impact results across Contact Center Operations, Planning & Community Development, Health Equity, Health Outreach, and Business Intelligence & Data Analytics. Our cross-sector expertise helps us understand client needs and build strong partnerships. We serve government agencies, nonprofits, and corporations nationwide.

Our mission is to provide tailored business solutions that improve quality of life in the communities we serve. We live our core values - People, Impact, Community, Equity, and Integrity. We are small enough to be flexible, large enough to deliver excellence, and agile enough to adapt to any organization’s needs.

We offer competitive compensation, comprehensive benefits, and a holistic approach to work–life balance, including work-from-home options. Engaging Solutions has been named an IndyStar Top Workplace (2016–2018, 2020, 2022–2025) and recognized among Fortune’s Fastest-Growing Businesses!

Position Purpose:

The Information Technology Director is responsible for managing the network and server infrastructure of Engaging Solutions, Information Security strategy and governance. The primary duties are the security of the company's computer systems and electronic data, development and implementation of customized systems and overseeing all technology and electronic data requirements required by regulatory and certification authorities. The IT Director will oversee the identification and implementation of new technologies, ensuring the security and privacy of the organization's data, managing and monitoring IT projects, staying up-to-date with industry trends and developments, troubleshooting and resolving technical issues, and participating in meetings and presentations to discuss IT initiatives with senior management and stakeholders.

Day-To-Day IT oversight and Activities:

• Identify technology needs and implement new systems or upgrades that will best support the business
• Manage relationships with external vendors and service providers, ensuring quality service delivery and cost-effective use of resources
• Implement IT policies related to IT operations
• Maintain the Disaster Recovery Business Continuity Plan and conduct regular testing
• Ensure network components work together seamlessly to meet business needs, using the full range of capabilities and stay informed about new features and competitor solutions
• Research industry trends and emerging technologies, recommending strategic investments and process improvements as needed
• Manage day-to-day internally and externally with contracted Managed Service Provider (MSP)
• Manage hardware, software and strategic solutions in collaboration with MSP and other technology vendors
• Serve as Project Manager for all aspects of information technology and security, including all formal oversight committees and activities
• Perform other related duties as needed

Information Security Compliance

• Provide strategic oversight to ensure alignment between information security strategy and organizational objectives
• Oversee compliance with the HIPAA Security Rule and certification requirements related to information security, including all relevant security policies and procedures
• Oversee Data Governance and Risk Governance programs to ensure compliance with requirements; Manage documented data inventory, data flows, and data segregation requirements
• Chair the information security committees, providing required documentation of security activities and decisions
• Provide leadership with regular monitoring reports as required by the Information Security Program
• Respond to client audits related to information security program
• Perform due diligence security audits and training for third party vendor
• Perform other related duties as needed

Requirements

Position Requirements/Abilities:

• Demonstrated successful experience with IT security and regulatory compliance (HIPAA, HITRUST, NIST) is required
• Demonstrated ability to effectively organize, prioritize, and handle multiple assignments simultaneously
• Collaborate with tech vendors to optimize services and solutions
• Outstanding written and oral communication skills
• Strong attention to deadlines and budgetary guidelines
• Excellent presentation skills
• Ability to work well in a team and lead direct reports
• Self-motivated with ability to work independently
• Solid track record of setting and meeting goals
• High level of understanding regarding IT terminology and procedures
• Exceptionally high computer skills and software proficiency in all Microsoft Office products and companion tools
• Ability to travel to sites as needed 

Education, Work Experience, Licensure:

• Bachelor’s degree (or equivalent) in Information Technology or Computer Science
• Minimum of five years of IT experience with three years in a leadership role
• Required experience with successful NIST and/or HITRUST certification
• Professional Certifications in IT a plus
• High level of understanding regarding IT terminology and procedures
• Previous experience on the healthcare field preferred but not required

Supervisory Responsibilities:

This position does require supervisory responsibilities.

Environment/Physical Demands:

• Must be able to maintain prolonged periods of working on a computer while sitting at a desk
• Ability to travel on site as needed
• Ability to lift 15lbs

Salary : $116,000 - $125,000