What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Engage Hospitality?
Job Summary
We are seeking an experienced Front Desk Supervisor to join our team! As our Front Desk Supervisor, you will be managing a team of Front Desk Associates to ensure every guest receives exceptional service. As a supervisor you will be responsible for training new employees, creating a schedule, and handling basic disciplinary actions. The ideal candidate has a strong background in customer service and leadership and a positive attitude.
Responsibilities
- Create and implement both short and long-term goals for the company and the front desk staff
- Handle scheduling and time off requests for staff working the front desk
- Set a service standard and lead by example, providing exceptional customer service to all guests
- Manage training of new and existing staff members to ensure everyone understands the expectations set forth for them
- Work closely with the rest of the team to provide the highest level of customer service
- Coordinate with staff and the community to create partnerships and host events
Qualifications
- Previous experience managing a team desired
- Previous customer service experience
- Strong communication and interpersonal skills
- Excellent customer service skills
- Attention to detail
Hyatt Core Values
Employees are expected to demonstrate Hyatt's service culture by:
- Delivering exceptional guest experiences.
- Treating guests and colleagues with respect and professionalism.
- Maintaining high standards of cleanliness, safety, and quality.
- Working collaboratively to achieve hotel goals.
- Upholding Hyatt's commitment to diversity, inclusion, and integrity.