What are the responsibilities and job description for the Retail Promotions Associate position at Engage 360 Incorporated?
Engage 360 Incorporated is a sales and business consulting firm seeking an Retail Promotions Associate in Indianapolis. The Retail Promotions Associate is responsible for the logistical success of AT&T and for delivering concise product information to customers. Your objective is to guide customers through device selection based on features, value, and network reliability.
As a Retail Promotions Associate, you own the energy and execution of product-focused activations. The Retail Promotions Associate highlights flagship cell phones and wearables, guides customers through hands-on experiences, and tracks event performance metrics that directly support AT&T’s wireless sales goals.
Role Requirements for an Retail Promotions Associate
- Support AT&T operations by assisting with smartphone activations, device upgrades, and account modifications while ensuring data accuracy and compliance.
- Contribute to event coordination by learning scheduling, booth setup, and productivity tracking under the senior manager’s guidance.
- Reinforce team performance by participating in structured briefings, practicing coaching techniques, and supporting AT&T’s wireless sales objectives during events.
- Assist in onboarding new associates by training them on AT&T compliance standards, device return policies, and customer data security protocols.
- Resolve escalated customer challenges by triaging service concerns or technical device issues to ensure timely resolution and satisfaction.
- Review event data and collaborate with leadership to align execution with AT&T product launches, retail campaigns, and consulting strategies.
Qualities That Set You Apart as an Retail Promotions Associate
- Strong interpersonal and leadership skills to coach, motivate, and influence team performance in AT&T retail wireless campaigns.
- Experience in customer support, retail, or event‑based sales within telecommunications, wireless connectivity, or subscription‑driven service industries.
- Organized, adaptable, and proactive mindset with resilience to excel in fast‑paced retail event environments.
- Proficiency in CRM platforms, reporting tools, and digital systems to manage AT&T accounts, track metrics, and ensure compliance with company standards.
Pay: From $950.00 per week
Benefits:
- Employee discount
- Opportunities for advancement
- Paid training
Work Location: In person
Salary : $950