What are the responsibilities and job description for the IT Support Analyst I position at ENFRA LLC?
About Us
At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of experience, we are a pillar of stability in the energy infrastructure industry and a leader in innovative energy solutions. Our commitment to leveraging emerging technologies ensures that we remain at the forefront of the Energy-as-a-Service sector.
We believe in growth—not just for our business, but for our people. Our team members have the opportunity to advance their careers in a supportive environment that values continuous learning and development. We embrace innovation and encourage creative problem solving to tackle the energy infrastructure and energy challenges of tomorrow.
Inclusion is at the heart of our culture. We strive to create a workplace where every voice is heard and valued, fostering a collaborative environment where diverse perspectives drive our success.
Join us to be part of a legacy of excellence and a future of groundbreaking advancements. At ENFRA, stability, innovation, and growth are more than just values—they are the pillars of our continued success.
Overview
The IT Support Analyst I is responsible for providing professional support for end users of personal computers or their associated networks, hardware, software, or peripherals.
Responsibilities
- Receives requests for support via direct end-user contact or demand management/service desk system.
- Troubleshoots, diagnoses and resolves more complex operating errors.
- Installs and configures software or hardware updates or patches.
- Evaluates and resolves network connectivity or communications systems issues.
- Develops and maintains documentation related to systems or workstations and may provide user training.
- Ensures systems and workstations are compliant with organizational policies and security standards.
- May set up and deploy new user workstations or accounts.
- May assist with IT asset tracking
- Manages basic issues and problems, and refers more complex issues to higher-level staff.
Qualifications
Required Education, Experience, and Qualifications
- Bachelor's Degree.
- 0 to 2 years as Help Desk Technician, Instructor/Trainer, or Equivalent Support Function.
- Computer skills.
- Project scheduling skills.
- Planning skills.
- Technical expertise.
- Effective verbal and written communication skills.
- Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
- Ability to multitask and perform duties outside of the scope of work when necessary.
Preferred Education, Experience, and Qualifications
- Not applicable.
Travel Requirements
- 5% of time will be spent traveling to job site(s)/office location.
Physical/Work Environment Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Climbing stairs.
- Remaining in a stationary position, often kneeling, standing or sitting for prolonged periods.
- Repeating motions that may include the wrists, hands and/or fingers.
- Quiet environment.
- Light work that includes adjusting and/or moving objects up to 20 pounds.
ENFRA is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participates in the e-Verify program. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.