CARE Project Manager

POSITION TYPE

24 months full time, contracted position

Note: This position is a special partnered position with enFocus, a local innovation nonprofit

REPORTS TO

Director of Civic Innovation at City of South Bend

Summary

The Innovation & Technology Department of the City of South Bend is seeking a driven and organized Project Manager to lead the City’s CARE initiative - a Bloomberg Philanthropies‑funded effort to transform how South Bend identifies and serves its most vulnerable residents and neighborhoods.

The CARE Project Manager will serve as the operational and narrative center of this initiative, coordinating across City departments, external agencies, and community partners to keep the project on track and its impact clearly communicated. This role will work closely with the Director of Civic Innovation and a dedicated project team, including 1–2 Fellows, to advance a first‑of‑its‑kind proactive service delivery model for the City.

CARE is a data‑powered tool designed to flag hard‑to‑reach residents and place‑based challenges before they reach crisis, shifting the City away from a reactive 311 model toward targeted, wraparound interventions. The CARE Project Manager will play a central role in translating this vision into execution - ensuring that technical work, operational realities, and community needs remain aligned.

A successful candidate will bring experience in program or product development and management; the ability to be flexible and responsive to community and customer needs; and a demonstrated capacity for innovative, systems‑level thinking. The Project Manager must be able to thoughtfully communicate with and respectfully engage diverse stakeholders around a shared vision, and be comfortable interpreting data analysis and visualization to communicate outcomes and recommendations to varied audiences.

This is a full‑time position structured as a 1‑ or 2‑year contract with enFocus, a nonprofit partner of the City of South Bend.

SUPERVISION EXERCISED

• 1-2 Civic Innovation Fellows
• Interns, as appropriate
  
  

SALARY RANGE

Up to $70,000

WORK ARRANGEMENT

On-site, with optional remote work

Essential Duties And Responsibilities

This list represents the types of responsibilities required by the position. Other duties may be assigned as reasonably expected.

• In collaboration with City leadership and cross-functional teams, drive the execution plan for the CARE initiative. Oversee day-to-day delivery, set work rhythms, and ensure the project stays on track across timelines, milestones, and dependencies.
• Work closely with the City’s Data & Performance Team, Digital Services Team, and other involved divisions to coordinate delivery across workstreams, including maintaining shared workplans, tracking deliverables, and surfacing risks and blockers early.
• Build and maintain strong relationships with external agencies and community- based organizations to support CARE implementation and outreach goals, including coordinating partner engagement and aligning expectations around roles, timelines, and outcomes.
• Negotiate and manage data-sharing and access agreements with community partners to support the development of integrated datasets for the CARE model, coordinating across legal, operational, and technical stakeholders to move agreements from concept to execution.
• Own the feedback loop between users and the CARE technical work, translating insights from residents, frontline staff, and City departments into clear requirements, priorities, and acceptance criteria that guide model iteration and operational readiness.
• Ensure high-quality reporting and documentation for Bloomberg Philanthropies, including progress updates, milestone evidence, and data-driven impact narratives—maintaining organized records that support timely communication and accountability.
• Lead continuous learning by monitoring project signals (data trends, implementation experience, and community feedback), synthesizing what’s emerging, and regularly briefing the Director of Civic Innovation and other leadership with actionable insights and recommendations.
• Translate CARE work into clear, consistent storytelling for a range of audiences, coordinating with City marketing/communications staff to develop materials that accurately reflect CARE’s mission, progress, and outcomes.
  
  

Non-essential Duties And Responsibilities

• Perform other duties and assume other responsibilities as requested or required.
  
  

Qualifications

To perform this position successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/Or Experience

• Bachelor’s degree (field of study flexible) or equivalent relevant work history
• A minimum of 2-5 years of experience in project management, product management, civic innovation, government operations, or a related field
• Experience developing and managing project documentation, timelines, and cross-functional coordination plans
• Experience communicating complex information to diverse audiences, including government leadership, community partners, and the public
  
  

Knowledge, Skills And Abilities Preferred

• Ability to work effectively in an ambiguous and dynamic environment and collaborate across multidisciplinary teams (data, digital, operations, communications, and community partners).
• Ability to see the big picture and translate vision into execution, breaking complex work into clear outputs, priorities, and sequenced deliverables.
• Ability to synthesize multiple inputs (quantitative data, qualitative feedback, lived experience, and operational constraints) into a coherent point of view that can be communicated clearly to varied stakeholders.
• Strong project/program management discipline, including defining workstreams, establishing accountability, tracking progress, and using project management tools/platforms to drive delivery.
• Ability to build trust and maintain strong relationships with a diverse set of partners and collaborators, including community-based organizations and external agencies.
• Ability to negotiate and navigate unexpected roadblocks to keep implementation moving - especially in partnership, coordination, and data access contexts.
• Ability to manage and motivate people toward shared outcomes, balancing independent work with highly collaborative, cross-team delivery.
• Ability to own a user-centered feedback loop - advocating for resident and frontline- user needs, translating those needs into requirements, and maintaining a prioritized backlog to guide technical work.
• Familiarity with data systems, data integration, and data governance, including comfort working with privacy-sensitive information and shared data environments.
• Proficiency with core workplace tools (Microsoft Suite and Outlook) and comfort operating across mobile devices and common digital platforms.
• Familiarity with AI, predictive analytics, human services environments and/or proactive government service models a plus.