IT Manager- (Store, Hardware)

Title: IT Manager, Store Systems – Hardware

Duration: 6 months, potential contract-to-hire

Location: Hybrid; 3 days/week in Dublin, CA

Roles & Responsibilities:

Define and manage the store hardware lifecycle roadmap, including OS strategy and standards, in partnership with architecture teams.

• Track EOS/EOES/support milestones and develop multi‑year refresh strategies to remediate legacy devices and mitigate risk.
• Lead annual device certification, validation, and lab testing to ensure compliance and readiness.
• Govern hardware deployments across locations, including approval of deployment models, schedules, and execution plans.
• Lead large‑scale hardware refresh and rollout projects using multiple delivery methodologies.
• Manage end‑to‑end hardware procurement, including BOMs, vendor coordination, logistics, and delivery.
• Act as primary owner for hardware vendor management, including contract/SOW reviews and performance management, in collaboration with Legal and IT Contracts.
• Develop and manage detailed project and workstream plans to ensure on‑time, well‑resourced delivery.
• Define project scope, objectives, and deliverables through analysis and stakeholder engagement.
• Identify and manage risks, issues, dependencies, and constraints, escalating as needed.
• Prepare and present executive‑level status reports highlighting progress, risks, and decisions required.
• Partner with business, store operations, internal teams, and third‑party providers to ensure alignment and successful delivery.
• Provide leadership and oversight to internal teams and external deployment partners.
• Drive continuous improvement through process optimization and capture lessons learned to enhance future initiatives.

Qualifications & Special Skills:

Bachelor’s degree in business, Information Systems, Computer Science, or equivalent experience

• 7 years of experience leading project planning and execution in medium to large organizations
• Strong verbal, written, and presentation communication skills
• Proven ability to collaborate, influence, and build relationships across organizational levels
• Solid organizational skills with the ability to prioritize and manage multiple competing initiatives
• Experience negotiating and managing vendor contracts
• Strong knowledge of POS systems, retail hardware/software, and retail store technologies
• Proficiency with Microsoft Office and collaboration tools (Project, Teams, SharePoint, OneDrive, Visio); quick to learn new tools and processes
• Familiarity with PMO tools (e.g., OnePlan, Primavera, Planview)
• Experience across project delivery methodologies (Waterfall, Agile, Hybrid)
• Prefer Project Management certification (e.g., PMP, PBA, CSM)