Billing and Dispatch Coordinator

Company Overview

Enervise is a growth-oriented Facilities services firm providing specialty services to Building Owners and Managers including HVAC, Plumbing and Building Automation controls maintenance, repair, and project renovations. Our 120 Associates deliver services from five primary and three satellite branches service offices covering over 100 counties in Ohio, Indiana, Kentucky and West Virginia. Enervise maintains a commitment to operational excellence, customer satisfaction and rewarding careers for our associates.

The Enervise Culture

Joining Enervise means becoming part of a team that values continuous learning, creativity, and a collective drive for success. We foster an inclusive environment where every voice is heard, ideas are valued, and collaboration is key. Our culture promotes continuous learning, professional growth, and sustainable career development.

Job Summary

The Third-Party Billing & Dispatch Coordinator is responsible for managing all customer-required third-party billing platforms and coordinating service dispatch activities related to those accounts. This role ensures accurate, timely, and compliant invoice submission through various customer-specific portals, while maintaining clear communication with service teams, customers, and accounting. The coordinator will serve as the company’s primary point of contact for all third-party billing systems, ensuring our commercial HVAC projects and service calls are dispatched, documented, and billed according to each customer’s requirements.

Key Responsibilities:

Third-Party Billing Management

• Maintain and update company profiles in all customer-required 3rd party billing portals (e.g., ServiceChannel, Corrigo, Textura, Ariba, etc.).
• Submit invoices, work orders, and supporting documentation through designated portals within required timeframes.
• Monitor portal dashboards for new work requests, invoice rejections, or compliance notices, and respond promptly.
• Track approval status and follow up on unpaid invoices to ensure timely payment.
• Ensure all billing entries match service tickets, purchase orders, and contract terms.
• Train internal staff on documentation requirements for each platform.

Dispatch Coordination

• Receive and process service requests from 3rd party portals and customer contacts.
• Assign work to appropriate technicians based on skill set, availability, and location.
• Communicate work order details and special instructions to field technicians.
• Track job progress and update portals with status notes, completion reports, and required compliance documents.
• Coordinate with service managers to resolve scheduling conflicts or customer escalations.

General Administration

• Maintain accurate digital and paper records for work orders, invoices, and communications.
• Prepare reports on portal activity, invoice status, and dispatch performance.
• Collaborate with the accounting and service teams to resolve discrepancies.
• Identify opportunities to improve processes and reduce invoice rejections.

Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 2 years of experience in administrative, billing, or dispatch roles (HVAC or construction industry experience preferred).
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Experience with 3rd party billing/CMMS platforms strongly preferred.
• Strong attention to detail and accuracy in data entry.
• Excellent organizational, time-management, and communication skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Work Environment & Schedule:

• Full-time, Monday–Friday during standard business hours.
• Primarily office-based, with occasional remote work flexibility.
• Requires regular use of computer and phone.

Reports To:

Director, Shared Services with supporting line to VP of Service

How to Apply

If you're ready to be part of a company that values your contributions and talents, we want to hear from you! Please submit your resume and cover letter to Aaron Dorfman, Talent Acquisition and Engagement Manager, at adorfman@enervise.com. Please visit our website at enervise.com for more information on our company.

Enervise is proud to be an EOE and a Drug-Free Workplace.